Why Does My Business Need A Toll Free Number?

For businesses who are just starting out or planning to expand a common question in their mind is what is the full scale of benefits of a toll free number, or even if they need one. Before you start looking for a provider on a search engine you should first understand what a toll free number is and what can it do for your business.

Let us first understand what even a toll free number is. These are simply put, telephone numbers with distinct codes that can be dialed from any landline connection with no charge being levied on the person calling, i.e. the caller. Toll free numbers have been around for several years now and are slowly changing, but the 1800 prefixed ones have still remained most popularly used. The most important benefit of using a toll-free number is to instill a sense of trust towards the brand that has the number. We often tend to take toll free numbers for granted these days. But that can be a dual-edged sword as many people expect to be able to call a company on their toll-free number and that even includes small businesses and start-ups.

It has been observed by industrial research firms through multiple surveys that having a toll free number for a stipulated amount of time of the day as the business hours will improve the chances of customer loyalty and it will also increase the credibility of your business.

Case study to illustrate the need of toll free numbers for small companies:

If you need a realistic situation to understand what a toll free number is and how it helps a business directly, here’s a case in point. Imagine a couple who’s looking for a good flower shop to deliver flowers for their wedding day. Let’s imagine they found you online and are interested in buying from you, you have a strong website, good prices, trustworthy positive reviews and they go to your contact page to talk to you. But here they find that you do not have a toll free number and only a local number for contacts. This will make them think that you are a small company and probably not well-equipped to deliver such a big order and will not be capable of offering the service they desire for their special day! So, what does this mean for you? It means one lost contact, one lost business opportunity, one direct loss in income.                

A toll free connection helps to create a positive impression, for any kind of organization and helps them gain a competitive advantage to help stand out in this over-crowded marketplace. It is a common public perception that companies with a toll free connection is a big and established organization which will do all the expected standard duties of an established business, and that is a huge perceptional gain to lose from your customer base if you want to grow and expand. So, consider this a cue to start looking for a toll free number provider to begin your growth plan.

A survey conducted on August, 2017 by Survey Monkey, it was noted that 89 percent of the respondents said they were more likely to trust a company if they answer with professional tone and the call is made to a toll free connection.

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Created on Dec 19th 2017 03:07. Viewed 995 times.

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