Why Consumers Are Moving Towards Online Consumer Forum?

by Kanika Goyal Online Consumer Forum

In the current digital world, the consumer becomes more advanced and aware of the latest technologies to use for better benefits. As we know that consumers are the king of the market. They have all consumers rights to deal with merchant or seller when they are going to purchase goods or services. Most of the consumers want to purchase goods or services online because digitization makes human works more easily. We also find there are many consumers who took advantages of the internet or digital media to attract customers to towards their products or services. When a consumer goes through advertisement and makes their shopping then there are many consumer complaints raised against the company which is similar to fake products, duplicate products, misleading customers, defective products, old and used product delivered, charged or deduct an extra amount from the card, cheap and low-quality product, etc.

When consumer face such problems from the company and manufacturer then they file a complaint against the company and try to resolve their complaints using customer support services. The consumer sends email to the company and wait for their reply and make calls to the company for their dispute. When consumer unable to get a response from the company and dissatisfied with customer solution then they move to online consumer forum for quick solution of consumer complaints. They are looking for such a platform where consumer can show their frustration and resolve their consumer complaint quickly.

There are some reasons why consumers are moving towards online consumer forum which are given as below:

1. People are online every time it easy for them to go online and write their complaint against the company.

2. Best place for showing frustration against the company.

3. It reduces the consumer efforts in resolving consumer complaints

4. Helping consumers in getting replacement, refund and return quickly.

5. Safe and secure way to resolve consumer complaints.

6. Start Social Media Campaign

7. Send emails to the company for resolving complaints.

8. Send registered and legal notice to the company for resolving consumer complaints.

9. Helping consumers in approaching consumer court.

10. Trusted by many consumers.