What Is VoIP Technology and What Features To Look For In Business Phone Systems

by Andrew Lope Business promotion

Managing inbound and outbound calls becomes very easy for a company with the latest technology-driven business phone system. Business phone systems are highly advanced and differ significantly from phone systems used in our homes. They come with a wide range of features to help businesses in a number of ways. For example – there is a capability to make them handle multiple calls at once and transfer calls within and outside the organisation. There are several other features in-built in business phone systems that we will review here apart from different types of phone systems for businesses, offices, and corporate houses.

Multiple Lines

According to the vendors of Jabra pro 920 solutions, multiple lines in a business phone system allow employees to switch between calls to manage times of high call volume. The good thing is that depending upon the size of your business; they can determine the number of lines you need for your business phone. Smaller companies usually work really well with a maximum of five lines.

Auto-Attendant

An exciting feature of business phones is the auto attendant that greets people and roots them to the right team member or department eligible to attend that call.

Visual Voicemail

Vendors of Jabra evolve 75 solutions advocate that business phone systems can be very effective when voice mail systems are integrated into them. This system will make the business phone do much more than just store and record messages. With this feature, the business phone would be able to transfer the voicemail and send it directly to the employee via an email or text message.

Conference Calls

Every business phone system should have the feature of conference calling, and this feature has become quite popular in the past decade. Due to this feature, a meeting can be scheduled on the phone where multiple callers and participants. This feature is a must for organisations where too many remote employees are working for the company.

Apart from these, features like call forwarding, on-hold messages and 24/7 support should also be integrated into your business phone systems. Call forwarding and on-hold messages are particularly important for businesses that receive too many calls from their customers. Vendors of Jabra pro 920 solutions say that while selecting the business phone system, you should look for the features offered by the service provider. Apart from this, you should most importantly look for the features and services that your office would require.

Different types of business phone systems are available in the market, and all of them are highly impressive. The top names are KSU, PBX and VoIP, where KSU stands for Key System Units and PBX stands for Private Branch Exchange. Lastly, we have VoIP or Voice over Internet Protocol which is the latest and the most advanced business phone system technology used at present.

Voip Technology

VoIP technology, in particular, has gained the most popularity due to its features and the way it has revolutionised the entire business communication industry. It comes with the most advanced features that allow businesses to connect with their caller’s lines and customers at very economical rates irrespective of their demographic location. Using this technology, callers can make a phone call using a high-speed Internet connection through a phone device or a computer. The main benefit of this technology is that all its functions are equally accessible by computer, and you will need a high-speed Internet connection. Modern-day VoIP business phone systems are hosted, and they offer a wide range of benefits. There is less installation and maintenance cost involved, and the features included in the system are unlimited. Here are the top pros of VoIP or Voice Over Internet Protocol systems.

A wide variety of devices allow increased accessibility for communication.

You can use the internet to communicate easily from anywhere around the world.

It’s easily scalable to enable communications between more teams.