what is IVR? Know How Hosted IVR system works for you business
by Marsha Leyva Digital Marketing ExecutiveInteractive voice response service is the automatic way to connect to the customers. By doing this, all the clients will get a conversation with the virtual receptionist that will assist or guideline them without the live agent. IVR on-air flow your business with their procedure for interaction.
IVR generates a phone tree for caller’s comfort to ensure that they can connect to their concern departments directly.
There are two types of IVR phone trees - One is Touchtone, and a different one is speech which can be referred to as directed languages.
Let me summarize both types of IVR technology:
Touchtone means when your customer shall contact you, they’ll greet by the virtual receptionist and they’ll get the option to select based on the requirements then.
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Press “1” for sales
Press “2” for support
Press “3” for billing
Speech tree processes like the touch tone tree similarly; the only difference is it shall permit the customers to speak their responses.
Like,
The virtual receptionist says “Please make sure to share your nervous about us.” and the customer will speak their nervous about the advanced IVR system then. And they shall route to the agent that will resolve their issues.
Uses of IVR system -
1. Scan your work with customer’s feedback- IVR will assist you to carry out surveys for getting the customer’s opinions about your business providers and you will also conduct post-sales client satisfaction calls with this interactive system.
Scan your work with your customer’s opinions and if they're content with your service to say thank you for his or her response and if not pre-programmed your IVR system that your dissatisfied customers redirected on the live contact with a realtor for resolving their issues.
2. Extend company’s functioning hours- Through the use of IVR, you don’t need to increase your labour price for extending your functioning hours.
And extending your working hours will work for you positively, your customers will contact you anytime for his or her queries and you will connect will them even after your office working hours.
3. Pre-program IVR based on the need - You wish to customize your customer care system, Let IVR shall do it for you.
IVR software includes the wider personalization. You can pre-program your system on your conditions.
The simple example of its personalization is, The operational system knows the caller’s information with their caller IDs. In order that if the caller connects with the system again, they are recognize them with their name.
4. Keep your potential customers best in the list- IVR offers you the feature of prioritizing your potential clients and route their calls to the most qualified and experienced agent of your business who are designed for their queries and resolve their problems.
And also in case, your all brokers are busy then that prior client will keep the very best on the waiting around list to ensure that they won’t wait longer for their concerns.
5. Get ahead with high contact volumes- You are designed for high call quantity at a time. IVR gets the good performance of handling high level of calls. This feature of IVR will decrease the waiting time of the callers and the clients will get the best response without any delay.
IVR will likely to set up your business on the bigger level with the good customer support.
So, today and get the IVR system for your business today what are you waiting for take the action!
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Created on Feb 28th 2018 00:31. Viewed 645 times.