Web Werks Cloud Hosting FAQ

by Priti Shetti Technical coordinator

Web Werks Cloud FAQ

What is Web Werks Cloud Mission?

Web Werks Cloud mission is to bring its leading enterprise technology and business applications software to customers, anywhere in the world, through the internet.

Isn’t cloud computing just the internet?
You use the internet to connect your device to the cloud, but the internet is just the connection – the cloud is where your data lives.

Isn’t it possible to lose your data in the cloud?
Your data is actually much safer in the cloud than on your computer. Your computer can be stolen or corrupted quite easily, but cloud companies spend millions on systems and experts to protect your data.

Aren’t you stuck if the internet goes down?
These days, the internet is like electricity – it’s very rare for it to go down and when it does you just have to wait a short time for it to be available again. In the meantime, all your data is safe in the cloud.

Isn't cloud computing expensive?

No, not at all! It’s much cheaper because you only pay for what you use. You’re not paying for endless upgrades, system maintenance, support fees or additional hardware like backup systems.

What all cloud services you offer?

We provide Cloud LUM SSD Windows and Linux VPS, LXC Linux VMS and Rapid V Cloud with High availibility feature.

What exactly, LXC VPS hosting mean?

This is an advance version of openVZ virtualization technology. It is supported natively by the Linux kernel. LXD is a new technology which load applications faster than OpenVZ vm's. This particular hosting supports only LINUX OS.

What LXC stands for?

LXC stands for Linux Containers.

When to opt for LXC VPS?

In case you need a low price but very fast VPS on which to host your web applications or websites, without a lot of customization at the server level involved, on a shared kernel, we would recommend a LXC container. It has the main benefits of giving the user instant application portability without worring about setting up the VM, at a great price.

Is easy upgrades possible in LXC VPS?

Being able to upgrade your disk, memory or the number of cores on your VPS without any reboots needed, we strongly reccommend this type of VPS when dealing with crtitical operations and downtime is not possible.

What all templates LXC VPS offers?

Following are the templates which LXC VPS offers debien, ubuntu, centos, centos+cpanel, centos+plesk and centos+cwp panel.

How secure is LXC VPS for my data?

By running key services within separate containers, you can ensure that a security flaw in one will remain better isolated from affecting other services. This may sound very similar to chroot jails, but LXC offers much more than just file-system isolation.

What are the limitations of LXC VPS?

Due to its use of Linux cgroups, LXC containers can be configured with limitations on resources. When running a large number of containers, this can ensure that the most important ones get first priority.

What is SSD?

SSD stands for ‘solid-state disk’ or ‘solid-state drive,’ and is basically a fast and reliable data storage device for your server. It functions in much the same way as a traditional hard disk drive (HDD) but operates at a much faster speed. SSD uses flash memory chips to store data and has no moving parts. This helps eliminate the time taken to ‘find’ data (sometimes called ‘seek time’), which is associated with conventional hard drives.

What is Cloud SSD VPS?

We are using KVM hypervisor virtualization technology. All SSD VPS plans come with pure Solid-State-Drives (SSD) with raid 10. Both Linux and Windows OS supported. We provide cloud management portal for VPS management. From cloud portal you can get console access, backup, stop/start/reboot VPS.

Why should I use an SSD virtual server?

SSD makes things run faster. An SSD virtual server will offer high-speed read/write performance, quicker provisioning times and faster random access for your websites, storage, and software. Basically, any scenario where disk I/O speed is a factor will be improved by SSD.

What are the advantages of using an SSD virtual server?

There are many pros of using an SSD virtual server, but the main one is speed. Acess to files is quicker. Our SSD has been designed to deliver an increased level of performance and reliability, while also providing outstanding speed. A virtual server fitted with SSD is also more environmentally friendly than a standard virtual server since it will consume less energy and run cooler.

Can I revert back to my non-SSD server once I’ve upgraded to SSD?

Unfortunately, no. Due to the different technologies used, upgrading is a one-way process. To move back to a standard virtual server, you will need to provision a second server and migrate the applications and data manually.

How secure is my data in Cloud SSD VPS?

Data is important to any webmaster with high secured storage capacity and accessibility. As traditional HDD consists of moving parts, it can result in wear and tear. Additionally, there are chances of losing data by some small mishandling. There are no such moving parts in SSD and hence it eliminates all of the above factors of data loss. Hence, your data is extremely safe with SSD.

What is your uptime guarantee?

We have 99.9% uptime guarantee.

What all templates Cloud SSD VPS offers?

For linux templates : debien, ubuntu, centos, centos+cpanel, centos+plesk and centos+cwp panel.

For Windows templates: Windows 2008R2 std, windows 2012R2std, windows 2008R2 std with Plesk and windows 2012R2std with Plesk.

What are the chances of threats?

Websites with a good web presence are more likely to get attacked by any of the threats – malware, viruses, hardware crash, network failures, etc. With SSD, these threats are completely reduced or avoidable to large extent.

What kind of support is provided by Web Werks Cloud?

We are providing two type support, Manage and Unmanaged.

What to do if you forgot your VPS password?

Don't get panic! You can reset your password from the dashboard.

Where can I found my VPS server load statistic?

By logging in your cloud dashboard you will be able to see your VPS statistics such as memory, CPU, disk and network usage report.

What software do I need to connect to VPS server console?

To connect VPS console, you have to use a Java-enabled browser.

Can I have a trial VPS account?

No, we do not offer trials for any of our Cloud hosting services. We do not charge a setup fee for VPS packages and thus you can simply purchase the service and try it for a month as there is no obligation to renew it afterward. Please note that the VPS plans do not offer a 30 days money back guarantee.

Do you keep virtual Machine backup?

Only if you have purchased our backup plan, You can create manual backup of your VM from cloud dashboard

What is High Available SSD Cloud Node?

This a cloud hosting service in which you can create multiple Linux or Windows VMS within the define resources that are provided in that particular package. Our cloud node allows you to dynamically assign CPU/RAM/Disk/IPs to the virtual machines. Every virtual machine within the cloud high availability has its own auto self-healing.

What is the maximum number of virtual machine I can create in my cloud node?

This purely depends upon your package. For instance, if you opt for

High Available SSD Cloud Node – 2 Nodes: You can create max 2 virtual machines

High Available SSD Cloud Node – 4 Nodes: You can create max 4 virtual machines

High Available SSD Cloud Node – 8 Nodes: You can create max 8 virtual machines

and so on...

Can I install or use my own Microsoft license?

No, end-customer-owned licenses (such as Small Business Server, SQL Server, Exchange Server, or other server applications acquired through Microsoft Select or Enterprise Agreements) are not allowed in Public Cloud Server environment. Customers are required to report and subscribe to the additional Microsoft Product Licenses from Web Werks.

What can I do to ensure that my data is safe and secure?

Here is the checklist that will help:

Make sure you use a strong password with a combination of small and capital letter, numbers and special characters. Change your password once at least every 3 months.

Store your password in a secure place.

Don't grant permission to everyone.

Don't grant FULL permission.

Encrypt your data and database.

Patch and make sure your operating system and applications are always up to date.

Don't ever install unknown / untrusted applications on your server.

Firewall your server.

Can I upgrade my existing High Available SSD Cloud Node or High available SSD Cloud VPS?

It’s very easy to upgrade a Flexi Cloud Server. Just buy some additional nodes, and then assign them to the machine. The system will shut down your machine, upgrade it, and bring it back up automatically.

How do you allocate resources?

Each cloud server is made up of one or more units called nodes. A node is allocated a guaranteed share of CPU and RAM resources as well as SAN storage space and monthly bandwidth. The more nodes you assign to a Virtual Machine, the more physical resources will be dedicated to your system. Unlike many other providers, we do not oversell or share any resources between machines.

Do I need to have the in-depth technical knowledge to handle this?

It is very easy to get High Available SSD Cloud up and running with pre-installed software as it requires very little experience to get started. However, remember that this is not a managed service by default, so you will be responsible for maintaining your server. We, therefore, recommend that you take the time to gain a basic understanding of Linux / Windows Server Administration.

Do you offer Managed Services?

Yes, we do offer an optional Managed Service plan starting Rs.500 per month. It gives you proactive managed support help for the setup and management of your cloud server.

How do you backup data?

Once backups are enabled in your system, it will automatically be backed up every day, and archived every week and every month. Thus, you will always have the opportunity to roll back your Cloud Server in case something goes wrong.

What if I break my Cloud Server?

If you break your system, you can quickly get it run again either by restoring a recent backup or by deleting it and creating a new VM with a clean installation. So, don't panic!

How many IPs do I get?

All systems come automatically configured with 1 dedicated IP address.

What is High Available SSD Cloud VPS?

High Available SSD Cloud VPS is cloud computing which runs purely on Solid-State Drives (SSD) with raid 10. The operating systems supported are Linux and Windows. It provides high redundancy and high availability features.

Is the cloud powerful?

Yes, it is powerful! Individual cloud machines come in many state-of-the-art flavors: CPU-intensive, compute-intensive, memory-intensive, low network latency, general purpose and so on. But there’s also a double-win for intensive science computation in the cloud: You do not have to wait for resources to become available, and, if you can parallelize your work, you can spin up large (or very large) clusters to finish your tasks quickly.

Can I retrieve my data if I discontinue the cloud service by Web Werks?

Yes! Web Werks recognizes that customer data remains the property of the customer and provides appropriate means for customers to take possession of their data within a specified period after service cancellation.

Your website states that you provide 24x7 technical support. How do you ensure it?

We have a fully fledged technical support department. They are available 24 hours a day, 7 days a week and 365 days a year. You can directly call on 40500600

How is system maintenance and upgrades performed in Web Werks Cloud?

Web Werks cloud operations performs changes to cloud hardware infrastructure, operating software, product software, and supporting application software to maintain operational stability, availability, security, performance, and currency of the Web Werks cloud. These changes are performed as part of regular systems maintenance according to a pre-defined scheduled service period. Regular systems maintenance is targeted to occur during the statistically lightest utilization period for the deployment region. In addition, Web Werks will apply emergency maintenance as required.

Where are your servers located?

We have Tier IV Datacenters located in Mumbai, Pune, USA, and Dubai.

How do you bill?

You can subscribe to Web Werks monthly, quarterly, semi-annually, annually and up or bi-annually prepaid plan. The longer billing period you subscribe to, the more saving and discounts you enjoy. For add-ons, excess usage or hourly resources subscribed will be a bill on a monthly basis at the end of each month.

What are the maximum resources allocations you provide for your plans?

It is 14 CPU Cores, 128GB RAM, 1000GB Disk Space.

Is it possible to downgrade our Cloud plans?

No, it's not possible in Cloud VPS hosting. But yes, you can downgrade if you have opted for our Cloud Node package.

Do you provide hosting control panel with Cloud VPS?

Yes, we provide Cpanel and Plesk control panel for Linux and Windows VPS.

Do you support custom OS for your cloud solutions?

Yes, we do! For this, we require custom OS ISO from your end. So, that we can help you to build your Cloud VM.

Do you support key based authentication for Cloud plan?

Unfortunately, No! But, yes, our support team can help you to setup manually on your VPS.

Do you support custom Cloud plan?

Yes, we do! Just provide your resource requirement to our sales engineer. We will help you setup accordingly.

What is the port speed of my VPS?

We provide 100 MBPS port speed for all our VPS Cloud plans.

Do you provide DNS with cloud VPS?

Yes, we do provide custom DNS name servers and management portal for domain DNS zone management. Please contact our support team regarding DNS management.

Do you provide SSL with Cloud VM's?

Yes, we do provide SSL certificate for domains!

Which Antivirus is provided by you?

We provide Quick Heal for Windows OS.

Do you provide migration support to migrate data from existing Server to Cloud?

Yes, we do provide support to migrate all your existing data to our Cloud server. All you need to do is to subscribe to our one-time migration cost. The migration cost depends upon the data size.

Do you provide an anti-spam solution?

Web Werks spam filter called spam shooter is a gateway solution. Once the MX-records are changed, all inbound emails first go to our spam filter system, get filtered, and then relayed to the unchanged destination mail servers. Spams, viruses, phishing, malware will be eliminated before it reaches your inboxes.

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About Priti Shetti Committed     Technical coordinator

491 connections, 12 recommendations, 1,671 honor points.
Joined APSense since, May 9th, 2015, From Mumbai, India.

Created on Jan 22nd 2018 03:08. Viewed 297 times.


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