Top 5 Call Centre Software in 2019

by Randy Cabe Blogger

The digital world keeps changing from time to time. Though, people still consider support over phone rather than digitally when it comes to receiving or providing customer support service. With the use of a phone, it is easy to build a reliable connection and communicate effectively. In this article, we will explore the best Call Centre Software available in the market.

Ideal call centre software is the basic necessity for firms that provide phone support to customers. If there will be no dedicated software, it will be hard for businesses to manage calls with ease.

Here are a few of the best call centre software available in 2019 for use:

1. Bitrix24

One of the renowned cloud based call centre software, which comes with a free cloud server and around 30 outstanding and useful tools, is Bitrix24. It consists of plenty of great features such as human resources management system, project management, CRM, social network, email server, document management, and more. Teams can easily get their tasks done with the use of this amazing management software. This software is completely free and you need not to worry about spending a dime at all.

2. Zendesk

Zendesk is also great software that you can consider for use. It is perfect for all type of businesses, no matter what their size is. One can easily interact with customers and track their information with the use of this outstanding customer service software. This software is already being accessed by thousands of firms, providing their services in all around the world. When it comes to the pricing, it costs around $29 per month. You can easily get started with it by choosing the trial version, which will last for a month.

3. Hubspot

Hubspot is an ideal help desk and ticketing software for businesses as well. It is very helpful for teams and allows organizations to easily track all the requests of customers and do a lot more things with ease. Call centre employees can easily use this outbound call centre software on a day-to-day basis. For best customer service support, there are a lot of advanced automation tools and other useful features are included in this free call centre software.

4. TalkDesk

The TalkDesk software is the perfect solution for organizations providing call centre services and having teams with a lot of associates. It has everything needed for delivering best-in-industry customer experience. Its intuitive user interface is destined to enhance the productivity of working call centre professionals. Whether you need world-class security or workforce management features, this priced software has it all.

5. Five9

With the use of Five9 software, call centre agents can easily get in touch with customers through different mediums such as chat, email, phone, and more. It comes with plenty of great features such as computer telephony integration, predictive dialling and workforce management tools. The Five9 customer support software is being used by various organizations since 2001.

Conclusion