Still stuck with QuickBooks has stopped working error?

by Data Service Solutions QuickBooks Certified Expert

Is your software closed unexpectedly? Well, no worries; if it’s happening at regular intervals.  QuickBooks is a well-known software in the accounting world that helps to manage all your business finances. However, just like other software, it also throws different kinds of errors when you start working on it.QuickBooks has stopped working”, “QuickBooks won’t open”, “Not responding”, or “Not opening the company file” messages display on your screen when the user tries to open the QuickBooks Desktop, or the software may just freeze and not respond to any command.

This is a Windows-generated error message that also shows up as “A problem caused the program to stop working correctly, or Windows is checking for a solution to the problem” in some instances. When the user tries to open QuickBooks once again after the application quits itself, the same error message reappears. At times, while working on the software, you might get stuck with this issue, especially if QuickBooks software shuts down unexpectedly. It not only restricts the smooth process but also hampers your workflow. 

What brings forth QuickBooks has stopped working error?

There can be a couple of factors contributing to the “QuickBooks has stopped working” or “QuickBooks is not opening” error. A few of them are described below. Let’s have a look: 

  1. The QBWUSER.INI file used to store initialization information is either disintegrated or corrupted.

  2. A hard drive attached to the device is damaged and is not entirely accessible.

  3. If the QuickBooks Desktop stops proper functioning or the QuickBooks desktop freezes, it may lead you to the same error.

  4. The program file itself is damaged.

  5. QuickBooks is not correctly installed on Windows. 

  6. In case the QuickBooks company file name may be too large in size and has more characters than the maximum allowed limit. It causes the software to lag and crash the QuickBooks Desktop software. 

  7. The Windows operating system files are damaged or corrupted.

Read more - About Quickbooks Error 12029

Step-by-Step Methods to deal with QuickBooks has stopped working issue!

After detecting all the reasons for QuickBooks not responding/ not working issues, now it is time to go through the below-listed troubleshooting steps to tackle this software-related error. Here’s how:

Method 1: Create a New Windows Admin User

  1. To start off, click on the Start tab and then open the Control panel.

  2. Now, select the Add or remove user accounts link.

  3. The Manage accounts dialog box will display on your screen. Herein you need to choose the Create a new account option.

  4. After this, type the Account name and then tap on the Create admin account icon.

  5. Hit the Create Account tab.

  6. At last, open the company file using the New admin account created, and then check if the QuickBooks Not Working or Not Responding Error still persists or not.

Method 2: Scan and Repair Bad Sectors on Hard-Disk

  1. In the inception, hold and press Windows + E keys to open Windows File Manager.

  2. Now, hit right-click on the C drive and choose Properties.

  3. Navigate to the Tools menu and tap on Check now.

  4. Make sure that you’ve tick marked the Automatically fix file system errors and Scan for and attempt recovery of bad sectors check boxes.

  5. Finally, click Start and wait until Windows completes the scan and repair process.

Read more - About Quickbooks Error 15311


Is it challenging for you to get over QuickBooks has stopped working issue? No worries; here’s the solution to all your problems. Well, it’s not new to bump into this Windows-generated error while working on the QuickBooks software. However, if you’re on the same track and need some professional assistance, then feel free to ping our certified tech experts at a Toll-free number +1-(855)-955-1942  to tackle all such annoyances in one go.

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About Data Service Solutions Innovator   QuickBooks Certified Expert

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Joined APSense since, September 26th, 2022, From Plano, United States.

Created on Feb 9th 2023 09:37. Viewed 214 times.


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