Shoplifting Prevention in Retail Stores: Key Steps To Follow!

by Eva Spenser Innovation

According to the ARA- Australian Retailers Association:-

“Australian retailers lose approximately 18 billion Au$ every year due to shoplifters and burglary.”

Most shopkeepers/retailers anticipate some loses due to theft and shoplifting. But that can easily go out of control if proper security preventative steps are not taken.

For those who want a strong list of strategies to deter shoplifting or convict burglars, here are some recommendations below.

Preventative Measures To Avery Shoplifting & Burglary:-

Set Up A Reliable Customer Service:-

Other than making your customers feel welcome, a reliable customer care service provider can also be a wonderful way to prevent shoplifting.

Look to establish excellent customer service like:-

• Have one employee on the retail sales floor that must engage the customers firstly with a smile and enter their details to the retail store soon after.
• Have 1-2 retail floor employees who can ask their customers how they can be assisted.
• And, importantly, when a customer is inside the store, particularly in one section for a long time, then the retail employee should check with them every 10-15 minutes.

Focus On All The Blind Spots On The Sales Floor:- 

If you have a decent-sized retail store, then it can be difficult to keep watch on all blind spots. And that is where shoplifting or other forms of burglary take place. But there are ways to avert this problem.

• Ensure that the placement of the shelving unit doesn’t block the employee’s line of sight.
• Make sure that the general layout of the retail floor is open and not cluttered.
• Also remove displays, signs or promotional items that help create a blind spot and inadvertently encourage thievery and shoplifting.

Instruct Your Employees To Stay Proactive When Dealing With Suspicious Visitors:-

When training your retail store employees, it is important to make them proactive about the possibility of a shoplift. They should have a clear picture of how to deal with suspicious individuals having ill-intentions.

• With that; you can also have a licensed security guard/or watch guard at the entry/exit point. This will help identify shoplifters with signs of nervousness, who avoid eye contact, are sweating, fidgeting, fiddling with their palms, carrying bags or wearing oversized clothes. 

• Also train them how to deal with aggressive, violent and otherwise threatening individuals. Also, tell them to record all procedures in a handbook which you and your employees can refer anytime.

Keep Proper Protocols For Monitoring Your Shop Cash Register:- 

Your retail cash register is the obvious choice for thieves and shoplifters. So, look to establish some rules concerning its surrounding security. 

• An employee should always be around the register at all times- preferably 15 feet away from it. However, during recess or in the event of a burglary, the employee should get another employee to watch over the register. And this change should be recorded.

• When dealing with cash payments, the employee should not put the customer’s cash in the register until the transaction is done. This is to avoid disagreements in payment. As proof, the employee can always show the given cash to sort out confusions.

• If there is a case where multiple employees will be tending to a single cash register, then entrust one person with one drawer. If any discrepancies arise, this will make it easy to pin-point the responsible employee.

Always Keep Your Products Are Organised:- 

Most retailers want to engage their customers visually. But this tactic can always backfire, particularly when you don’t know who is a potential shoplifter. 

So, what you ought to do is display the products adhering to some specific standards about positioning and shelving products. The set-up should be such that it helps the retail employee scan the store and notice whether a product is missing or possibly stolen. 

• Add Visible Security Signs Around The Retail Store:- Burglars or potential shoplifters are well aware that breaking into a retail store with security arrangements is difficult. So, they will always be hesitant. 

As a retail owner; you should take advantage of that fear and add visible security signs all around the retail store property. This will keep those budding miscreants under leash. 

Security Equipment To Add:-

Other than the aforementioned preventative steps, here some security equipment to add to your security service provider in Albury.

• Go For A Quality Alarm System:- You can start by adding a quality burglar alarm system to your retail store. In today’s time, this is a must-have for every commercial and retail set-up. 

Consult with a quality security service provider in the area and look to procure alarm systems that come with:-

• Motion Detection:- Motion detection comes with ultrasonic waves and infrared light, which is very good at detecting burglars or shoplifters who trespass on the retail property.

• Door Contact:- Door contact informs whether the doors or windows are open or closed. While one piece is installed on the door, the other is fixed at the door frame. If both the pieces are separate, the alarm is triggered thus notifying you about the intruder.

• Glassbreak Detection:- These devices help identify a potential glass break. If anything is sensed, then the alarm will be triggered. 

• Video Verification:- Video verification is another monitoring system that users motion-activated video cams to identify whether an intruder-triggered a false alarm.

• Add A CCTV Surveillance To Your Set-Up:- You can also look to install a CCTV surveillance to detect and record unwanted entries to your retail facility. 

Such systems also work to help the police find the convicted and also serves as a visual proof for any insurance claim. 

Use these tips to beef up your retail security. And always trust top-grade security companies serving Albury for your specific security requirements.

 

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Created on Aug 1st 2019 01:40. Viewed 338 times.

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