Rectifying Methods to Easily Remove QuickBooks Payroll Not Working Issue

by John Kartan Accounting And Bookkeeping

QuickBooks Payroll Not Working

Being an integral part of QuickBooks, the payroll function offers users varied features to process and send payroll. But sometimes, issues can arise while accessing the utility, which can lead to the QuickBooks payroll not working error on the screen. This scenario can arise due to some common factors, like server issues or an invalid security certificate. If you encounter a QuickBooks Desktop payroll not working error, you can perform the detailed steps below to eliminate the issue on priority.

If the solutions provided below seem too technical, or the steps are taking longer than expected, you can reach out to our team of QB assistants at +1-855-738-2784 to get immediate help with the payroll access problems in the app.

List of Recurring Scenarios and Reasons for the Unable to Run QuickBooks Payroll Error

If you are facing a QuickBooks payroll connection error, the following common causes and primary factors might be responsible -
  1. You are trying to run the payroll functions in a multi-user environment, which can cause hosting and access issues on the server PC and workstations.
  2. The Windows firewall might block QuickBooks' connection, which can prevent users from accessing the payroll processes in the app.
  3. There are internet connection problems in the PC, and the network might be unstable, weak, or face frequent outages while running QB payroll.
  4. The security certificate in QuickBooks might be outdated, expired, inactive, or missing from the PC, which can prevent users from accessing the payroll functions.
  5. Your QuickBooks Desktop version or the payroll tax tables might be old or outdated, which can interfere with the QB payroll functions.

Detailed Solutions to Troubleshoot the Can't Run QuickBooks Payroll Error

QuickBooks payroll service error can be easily eliminated by using the effective solutions below -

Solution 1 - Restore the Advanced Internet Setup and Modify TLS from the Tools Menu

You can address the QB payroll not working error by restoring the advanced internet setup from the tools tab.
  1. Open IE to access the Internet Options from the Tools menu and navigate to the Advanced section to select Restore.
  2. Now, go to the Settings tab and checkmark the Use TLS 1.0 option, then deselect the TLS 1.1 option and ensure that the TLS 1.2 option is unmarked.
  3. Hit OK to save the changes and exit Internet Explorer, then rerun QuickBooks to access the payroll functions and check the status of the error code.

Solution 2 - Delete the Browser History and Temp Files from the General Menu of IE

Issues while running the payroll function can be fixed by deleting the browser history for IE -
  1. Open the Internet Explorer browser and select Browsing History from the General menu, then checkmark the Temporary Files and Internet Files button.
  2. Next, hit Delete and choose OK to save the changes, followed by trying to send payroll data via QuickBooks.


If your QuickBooks payroll not working, you can perform the effective methods above to eliminate the issue. If these solutions are ineffective in fixing payroll problems, you can call our QB technicians at +1-855-738-2784 to get the best guidance with the error.

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About John Kartan Advanced   Accounting And Bookkeeping

84 connections, 3 recommendations, 293 honor points.
Joined APSense since, January 28th, 2021, From Terrell, United States.

Created on Jan 17th 2024 13:56. Viewed 116 times.


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