Reasons You Need HIPAA Compliant Answering Servicesby Kristen White Blogger Health Insurance Portability and Accountability Act (HIPAA) is a legal requirement to keep all patient records and data confidential. Not doing so can damage your reputation and cost you billions in expensive lawsuits. Therefore, the security of your patient information should be your top priority as a medical practice.
Having said that, if you are Looking For Doctors Answering Service, make sure they are HIPAA compliant. Here’s why.
You need more than automated answering services
The healthcare business is highly competitive these days and not supplementing your practice with live agents is the quickest way to lose business. This is why you need to hire the best medical answering services that can give you a team of qualified agents who will make your customers feel valued. However, they must be HIPAA compliant to ensure that they are handling all patient record as per the legal requirements. Besides, automated answering services cannot guarantee patient information safety. Therefore, you need a company that can operate within the purview of law.
What Your Live Medical Answering Service Should Offer
The Best Healthcare Call Center will offer many benefits, including HIPAA compliance. The company you choose to work with should offer round-the-clock assistance to all the patients and promptly handle all emergency calls.
Additionally, they should also provide appointment scheduling. This allows your practice to reduce the number of no-shows and increase your revenues by taking in more patients.
A competent answering service that is HIPAA compliant will know how to manage and maintain patient record in compliance with the law. Apart from that, they keep a track of all the calls and ensure that the data privacy is never compromised. This extra layer of security ensures that you never run the risk of being legally implicated. Besides, your customers also feel confident that their information is in safe hands.
Therefore, an answering service working as an extension of your medical practice must be professionally trained in a HIPAA compliance way so that the patients can be dealt with utmost security.
The Benefits of Answering Service
Not taking help from answering services will keep your office staff occupied with non-core duties that do not help expand your business or revenues in any way. However, by taking help from an answering service, your staff can be freed to do what they do best, handle your patients with care and professionalism.
You can also eliminate all errors from paperwork by hiring competent answering service professionals who can fill out the forms and enter patient data with absolute accuracy.
These are some of the reasons why HIPAA compliant answering service is a must if you want to enhance your business operations and keep your customers happy.
Created on Mar 23rd 2020 23:43. Viewed 406 times.
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