packers movers in metro city pune @http://angelpackers.com/packers-and-movers-pimple-saudagar-pune.h

by Shiva Singh marketing manager

An appropriate customer service policy needs to be developed based on identifiable customer service requirements, and a suitable logistics operation must be established to provide this service. Because there are so many different elements of customer service, this policy must be very clearly and carefully defined.

That’s why many companies segment their customers into different customer categories. It is also an additional reason for having a distinct customer service policy.

It is also important to understand what minimum requirements are necessary when identifying any particular service policy. A supplier is really working towards meeting customers’ minimum requirements to cross the threshold of customer satisfaction. If these minimum requirements are not met, the supplier cannot even expect to be considered as a feasible supplier.

Once these requirements are met and the supplier begins to exceed them, it then becomes possible to achieve customer satisfaction and begin to add value to the supply relationship.

Having identified the key service components and their relative importance to the customer, the next step by Packers and Movers in Pimple Saudagar Pune is to measure how well the company is performing for each of these key components. This can also be achieved using the questionnaire. The list of key components can be rated by the respondent on perceived performance. This will provide an indication of where the company is both underperforming and over performing and where it has got it about right.

It is also important to be aware of the company’s own position compared to that of its major competitors. Respondents can be asked to rate each competing company in a similar way as a part of the questionnaire. The results will indicate how each competitor performs according to the key service components.

The Packers and Movers in Wakad Pune company’s performance can then be compared to the competitions and also to the most important service elements as identified in the previous stage of the study. This will provide some very useful information on how well the company is performing compared to its competitors, but more importantly this can be related directly to the customers’ key customer service requirements.

This is often known as competitive benchmarking. From this type of information, a detailed customer service strategy can be developed.

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