Order Management Software now helps you to have your Business organized!

by Nicki Jenns Solo Traveler

To bring on efficiency in keeping track of orders and maintaining it in a proper way is what order management system refers to. By many industries to enter and manager the order processing order management software (OMS) is used. 

Supporting the order entry, order management, and order delivery, the OMS normally would be an integrated system which is supporting the order entry.

So that the customers, sales representatives, delivery agents are all accessing and updating a single system and up-to-date information is available to all as this should be a centralized system with online updates.

Through multiple sources such as customer call, fax, e-mail, EDI, mobile device internet etc the orders could come from. Order search, customer search, order modification, approval, cancellation, order copy, product search, product substitutes etc are all included in this order search. 

By the E-commerce and Catalogue companies, this order management software is used. In entering the orders which are given by the customers, the software is a great help.

To effectively process an order, the order management system when integrated encompasses various modules. About the products, the OMS can help in providing the information. 

The category or the location of the product is what is included. The sourcing of the inventory, the OMS will encompass the inventory information such as the availability of a particular product.

The following are the features which are included in the OMS:

1. Marketing Information (Catalogs, promotions, pricing)

2. Prospects

3. Vendors (Purchasing and Receiving)

4. Customer Information & Search (Names, addresses, order history, preferences, product catalog, pricing, taxing, credits, promotions, customer bill-to, ship-to, alternate ship-to, support for customer hierarchy etc.)

5. Product Information & Search (description, attributes detail, inventory information (local warehouse / remote warehouse locations, quantities, product substitutions, complimentary items, product kits/ groupings)

6. Pricing (rules-based: list, cost-up, list-down, specific and general contract, discount, promotion, best price comparison and item/group column/volume)

7. Taxing (Order level or line level jurisdictional sales tax)

8. Billing Terms

9. Credit limit management

10. Order Entry (Sales Order, Quotes, Credit Memos, Special Orders, through EDI)

11. Customer Order History

12. Customer Order Rules and Preferences

13. Order Processing (Selection, Printing, Picking, Packing)

14. Order Delivery (Multiple shipping methods: external carrier, customer pick up, 3PL etc.)

15. Customer Service (Returns & Refunds)

16. Ability to mass update, duplicate orders etc.

17. Data Analysis and Reporting

18. Integration with other required systems like Finance Systems for GL / AP / AR, Warehouse systems for inventory, Logistics Systems for Delivery, Sales Force Automation systems etc.

19. Integration with mobile devices / internetTypical Non-Functional Features of an Order.

To process financial securities, the companies are using this software. Through the help of the system, the companies are able to update the orders. When an order is executed, the Order management software automatically updates the database. 

The whole information which is related to the order the firms are able to get the whole information. In various financial functions are well this software helps.

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Created on Nov 13th 2018 23:06. Viewed 354 times.

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