Optimize live chat sales with artificial intelligence-based training solutions
by Larry Taggart Article writerTime and language decide if a sales pitch will hit or miss the bull’s
eye. Optimize live chat sales by utilizing state-of-the-art artificial
intelligence technology. Live chat agent training solutions help in
boosting sales by optimizing language and communication techniques
through data science and analytics. In other words, machine learning is
applied on human interactions to increase conversion rates and sales
revenue.
Using the best of both worlds
Technology doesn’t
make humans redundant. Here, we are talking about live chat sales teams
benefitting immensely by welcoming artificial intelligence-based
training solutions which are high on emotional intelligence. This is an
advanced communication technique which doesn’t push customers away like
automated chatbots do. This type of AI uses machine learning and
conversational analysis to strengthen relationships with customer and
improve conversion rates. Suggestions are made to the live chat sales
team based on machine learning which has analyzed live chat
conversations and has a vast library of the same. Every nuance of
non-verbal communication, punctuation, capitalization, tone, personality
of the language has been analyzed. This is what gives live chat agent
training solutions a strong emotional quotient.
Benefit from better customer relationship
When
your customer feels that they can truly look forward to a meaningful
live chat session with your agent and not get some machine generated
response, they automatically develop a positive view about the product
or service offered. As a result, live chat sales conversion rates gets a
boost. You are looking at increase in performance metrics like customer
retention, order size, customer satisfaction, net promoter score and
lifetime customer value. Such a software comes with custom built
insights which can be implemented by your live chat service providers.
Chat communication will improve drastically with recommendations
offered. A team of data scientists analyzes your company’s live chat
data using machine learning algorithms and comes up with ways to
optimize live chat sales. In addition, chat teams are coached so that
they are able to implement these recommendations in their communications
with the customers.
AI-based live chat agent training offers an
incredible opportunity for humans and machines to learn from each
other. Chat agents, facilitators and teams become adept at bonding with
customers with the aim of attaining both short-term and long-term goals.
Live chat sales is more challenging because there is a very small
window to understand the customer’s pulse and act upon it. AI solutions
make it possible to convert sales in such a situation. The machine
learning platform performs multivariate analyses to make the best use of
available resource to develop actionable insights thus enabling you to
communicate effectively with the customer.
To optimize live chat
sales by your team implement the recommendations offered by AI-based
live chat agent training solutions. Agent training has reached the next
level. So, leave their coaching to machine learning platforms that
encourage favorable customer responses on the basis of your company’s
live chat data. The result is a better conversion rate in the short-term
and a positive lifetime customer value in the long-term.
Artificial intelligence-based live chat agent training solutions can be implemented to optimize live chat sales.
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Created on Nov 7th 2017 14:28. Viewed 439 times.