Never Underestimate the Value of Call Management in Call Center Outsourcingby Kumud Dixit Seo Expert A call center process is dependent on many factors for its success. The proficiency of agents, the motivational ability of managers, the scrupulous fault-finding approach of Quality Analysts and the dedication of trainers are some of the factors responsible for the quality of call center services. However, one aspect that does not get the due consideration it deserves is call management. Read More..
Created on Apr 5th 2021 10:15. Viewed 191 times.
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