Never Let Your Standards Dip by Outsourcing to Cisco Based Call Centers

Maintaining high standards consistently in a business operation is an essential requirement for building reputation in front of customers. The same concept applies to call center services, which form an integral part of a company’s operation. A business flourishes when you sustain your standards over a long time. As customers’ trust builds up in your product/services, they start promoting your brand via word of mouth. But consistency is not an easy thing to achieve, especially in the current state of competition between businesses. However, you still have to put your best put forward and cisco based call centers can help in that.

Cisco Based Call Centers for Omnichannel Communication

Cisco based call centers can help you reach out to the customer base via different channels. Chat, email, social media and the ubiquitous voice-based support can be integrated as a single entity with a common CRM. Call center services that employ Cisco-based unified call center solutions offer:

1.      A wholesome experience to the customers communicating via all channels

2.      Network and computer telephony integration for better coordination between departments

3.      Fully IP-based network and voice applications

4.      Customer profile routing for improved call routing decisions and better distribution of calls to the agents

5.      Improved web-based support tools for enabling quick response by agents

6.      Email management tool by cisco allows better organization of high-volume emails

7.      Powerful cisco inbound and outbound calling option via Cisco Unified Contact Center Enterprise platform

8.      Improved administration

9.      Complete reporting of call center metrics and statistics

10.  IP IVR by cisco comes with self-service application that allows many customers to fix the issue by themselves, thus reducing the call volume

11.  Cisco platform integrates and scales well with legacy equipment and software

12.  Better quality of audio and reduced number of call drops

13.  Bolstered via cisco security agent, the cisco call center security is of the highest order

14.  Web-based interface for intuitive and simple management

All the above advantages can be harnessed by employing cisco based call centers like Vcare as your partner.

How to Outsource Call Center Services for Best Returns?

If you are looking to outsource call center services, then employing cisco based call centers is a good step. But you should also be mindful of the following requirements in order to achieve the best returns:

Outsource to dependable offshore call center services

Offshore outsourcing like the one to Vcare in India can be a great business decision. The exposure of Vcare to the American clients is second to none and it also has considerable knowhow of the work culture in the county. So, you get similar, if not better returns in the quality of work. And at the same time, you can bring down the capital expense considerably by leveraging the attractive currency exchange rate. For a company in the Europe or the US, it is possible to lower the cost by up to 2-3 times while keeping the quality as a constant.

Scalable and flexible call center services

Call center services by Vcare are fully scalable because it taps into a large pool of call center talent available in India. Also, you can choose from a range of outsource call center services like inbound customer care, outbound telemarketing and back office support services.

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Created on Mar 31st 2020 07:17. Viewed 555 times.

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