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Microsoft Dynamics CRM Or Salesforce – Which One Is A Better CRM Solution?

by Tech Addict Writer, Blogger

If you are looking to implement a CRM (Customer Relationship Management) software for your organization, you probably would have come across numerous options. After crossing out a dozen of them the ones left on your list are likely to be Salesforce and Dynamics CRM. If so, you can either prefer Salesforce or MS Dynamics CRM consulting or go through the following comparative guide to see which solution is better for your organization.


No matter how small or large your company may be, you will find yourself comparing these two CRM service providers when it comes to selecting the best CRM solution for your employees. Not long ago, Salesforce.com was considered to be the best CRM available in the market, but the recent, aggressive efforts by Microsoft towards improving Dynamics CRM has made its platform just as compelling and complete as Salesforce. In fact, Dynamics CRM is a more cost-effective solution. However, besides cost, let's take a look at some important features in each CRM system to help you figure out which one fits your organizational needs better.

Microsoft Dynamics vs Salesforce: 

Get more out of the other Microsoft technologies:

Dynamics CRM being a Microsoft product provides more synergy with Microsoft’s Office and many other MSFT technologies. For instance, Dynamics CRM Online seamlessly integrates with Office 365 to enable you to complete your tasks right within the apps like Outlook, SharePoint, and Yammer. In Outlook alone, you can continually add leads and check off tasks while using your emails and calendars as compared to Salesforce, which only includes a modest plug-in for Outlook. If your employees are already acquainted with Office and the rest of the Microsoft ecosystem, then Dynamics CRM is an obvious choice.

Get better insights with configurable, role-based dashboards:

In the age of analytics and big data, many employees especially sales and marketing professionals, now expect to view the data they want to, and whenever they want to. This is why CRM solutions like Dynamics and Salesforce have come out of age to keep pace with the sophisticated, intuitive dashboards. However, all of them aren’t created equal. When it’s about data visualization, Dynamics CRM has an edge over Salesforce. It obtains security and data privileges, supports lists, charts and iFrame panels and taps into real-time data. On the contrary, Salesforce often requires you to manually refresh it and users need to visit specialized pages to locate their dashboards. This makes Salesforce cumbersome to use. With Dynamics CRM, users can quickly and easily create their own role-based dashboards and share it across the organization.

 Gain more value at a lesser cost:

Salesforce is the most expensive CRM solution available, even for its most basic features and offerings. When comparing the cost of offerings between Microsoft Dynamics CRM and Salesforce, specifically Dynamics CRM Online Professional and Salesforce Lightning Enterprise, Dynamics CRM offers a more robust and secure CRM service for about half the cost of Salesforce. In addition to that, Dynamics CRM now also offers advanced, extensive Field Service Management as a standard component at no additional cost.

Conclusively, not to forget Dynamics CRM’s deployment, integration, and customization flexibility along with opportunity and campaign management that can add efficiency to your business and bring more value to users and customers. If you think Microsoft Dynamics CRM is a superior choice to Salesforce, share your thoughts with us in the comments below.


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About Tech Addict Innovator   Writer, Blogger

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Joined APSense since, November 22nd, 2016, From Vododara, India.

Created on Dec 31st 1969 18:00. Viewed 0 times.

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