Methods to Resolve QuickBooks POS Socket Error 10060

by Joey Williams QBS Enterprise Support

QuickBooks POS Socket Error 10060 is a commonly encountered error by users while processing payments using credit or debit cards. This error occurs due to a connection timeout error during the processing of card and cardholder details, which requires a strong and uninterrupted internet connection.

When there is poor connectivity, QuickBooks POS may display error messages such as QuickBooks POS Error 10060 or POS Error 11001, which indicate the same underlying issue. This article provides causes and troubleshooting methods to resolve this issue.


What are the Causes of QuickBooks POS Error 10060?

QuickBooks POS Socket Error 10060 can occur due to various reasons:

        Problems in Internet connectivity

        Disruptions in the socket connections

        Issue with the EFT server

        Network connection is interrupted by security software.


DIY Methods to Rectify the QuickBooks POS Error 10060

Check the following methods in order to troubleshoot the POS error code 10060:

Method 1: Make a New Company File

        To get started, go to the File menu and choose Company Data.

        After that, click the New button and enter "test" after a special name for the new data file in the fields that are accessible.

        Next, choose Preferences from the Edit menu.

        To enter the necessary information, select the Company option and then click on Merchant Service.

        Click the Save button once you've finished entering the information.

        Now, go to the Tools menu and select User Information.

        Finally, open POS and try processing the card again. This should resolve the issue.


Method 2: Address any interruptions from security software

        The first step is to deactivate all security software installed on your system, including the Windows firewall.

        After you've done this, process the transactions again to see if the issue has been resolved.

        Check to make sure that the issue is resolved and that you can proceed with normal transaction processing.


Method 3: Check if multiple workstations are being used

        Start by opening the Edit menu and selecting Preferences.

        Choose the Company option and click on Communication Setup.

        Make sure that the "Use this computer for all credit card and debit card transactions" option is selected.

        If it's not selected, choose that option and click on Save.

        Exit the window and reopen QuickBooks POS.

        Go to Tools and select User Information.

        Look for the WS-EFT server.

        If it's present, click on Process the Card to complete the process.


Method 4: Verify if the socket is connected or not

        Tighten the socket to ensure that it's properly connected.

        Attempt to connect to the socket again to see if the issue has been resolved.

        If you're still unable to connect to the socket, move on to the next troubleshooting steps.


Also read: qbdbmgrn not running on this computer

Wind up!

Now this blog has come to an end. We hope that the solutions mentioned above for QuickBooks POS socket error 10060 have been helpful. If you still have any doubts or questions related to QuickBooks, you can contact our QuickBooks POS error support team by calling out toll-free number at 1-800-615-2347.

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About Joey Williams Advanced   QBS Enterprise Support

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Joined APSense since, April 20th, 2022, From San Francisco, United States.

Created on May 16th 2023 03:40. Viewed 154 times.


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