Konsumen Cerdas Paham Perlindungan Konsumen

by Ela Daffa web designer Konsumen Cerdas Paham Perlindungan Konsumen IS the hope of every person to be a savvy consumer can not easily swayed by the sweet promises of the seller. But it is not easy to be a smart consumer in the midst of the market and the high demand of consumers. To be a savvy consumer, you can read this article.

Why should it be a Smart Consumer
Widespread circulation of goods and / or services on the market make misled consumers to choose according to what is seen is not necessary or desirable. To prevent yourself from the negative use of a product, the consumer should be careful in selecting the goods / services to be consumed.

Through means of this information, Konsumen Cerdas Paham Perlindungan Konsumen are expected to enhance their understanding of their rights and obligations. Tersosialisasinya tips savvy consumer as consumer social responsibility, to encourage the growth of community and being a smart consumer consumer motivator in the environment that is expected to be free of negative excess consumption of goods / services that do not comply with the Health, Safety and Environment (K3L).

Who is the consumer??
Everyone is a consumer user of goods and / or services available in the community, both for the benefit of yourself, your family, other people, or other living beings and not for sale.

Critical and courageous fight for their rights if the goods / services purchased not in accordance with the required standards and in accordance with the agreement, but consumers also need to understand the obligations.

As consumers, we are entitled to:

    Getting the comfort, security and safety
    Selecting the goods / services to be used
    Obtain correct, clear and honest about the condition and guarantee the goods and / or services
    Heard their opinions and grievances
    Getting Advocacy
    Receive guidance
    Treated or serviced properly and honestly and not discriminatory
    Redress / compensation

In addition, it is obliged to:

    Read or follow directions / information and usage procedures
    Good faith in the transaction
    Pay in accordance with an agreed exchange rate
    Following the settlement of legal disputes consumer protection

SMART CONSUMER is critical consumers and courageous fight for their rights if the goods / services purchased not in accordance with the required standards and in accordance with the agreement, but consumers also need to understand the obligations.

ICON "Smart Consumer" animals such deer are analogous to having an attitude or behavior which cleverly and carefully than any other animal.

Hare always had a lot of sense to live a life that is always protected from harm. Consumer behavior can be expected as the wily hare, smart and cautious when trying to consume the goods and / or services.

Tips for Being a Smart Consumer:
1. Enforce Your Rights & Obligations As Consumers

Consumers are taught to critically and courageously fight for their rights if the goods / services purchased not in accordance with the required standards and in accordance with the agreement, but consumers also need to understand their obligations as stated in the BFL.

2. Researching Before Buying

Consumers have always taught the habit to peruse the goods and / or services offered / available in the market. Minimal by naked eye can be used to determine the actual condition of the goods and / or services, and when it is less clear / understood, can convey to ask questions or to obtain information on goods and / or services. Based on this, an overview can be obtained for the goods and / or services offered on the market.

3. Note Label, MKG, and Term Expiration

Consumers need to be more critical to know the condition of the goods and / or services, particularly on food items, beverages, drugs and cosmetics, in a state which is accompanied wrapped label. In the label included, among others: the composition, the benefits of the manufacturer, and expiration.

When you buy telematics and electronic products should come with instructions for use (manual) and warranty card sales in the Indonesian language.

Note the expiration date to be wary of goods that enter the body or used outside / top of the body. Because the goods are so closely related to health, safety and security (K3L) consumers.

4. According to Ensure Product Quality Standard K3L

Consumers are invited to getting familiar with the SNI products and attention to products that have a mandatory SNI. Products marked SNI give more assurance to health, safety and consumer safety, and even the environment (K3L).

Currently there are products with the SNI be voluntary (voluntary) and 89 types of products that are Mandatory SNI.

Other standards imposed in the world are Japanese Industrial Standards (JIS), British Standards (BS), American Society for Testing and Materials (ASTM), the Codex Standard, Conformité EUROPEENNE (CE), and others.

5. Buy Match Requirement Not Desire

Consumers are invited to have a culture of consumer behavior does not mean the goods and / or services that you are the master or influence consumers as customers who controlled his desire to purchase goods and / or services.

Where can Consumers Complain:

1. BUSINESS ENTERPRISES, is the first step that must be done to resolve by peaceful means.

2. LPKSM, (Institute for Consumer Protection Society Sadaya), if:

    You do not reach a peaceful street with businesses that require mediation and advocacy to obtain compensation for the use of goods and services that do not comply with the requirements;
    You need an advocacy and support group in the form of class action.

3. BPSK (National Consumer Disputes Penyelesaiaan), if you do not achieve peace with the business and wanted to settle out of court, through: Mediation, Conciliation and Arbitration.

4. GOVERNMENT,

    Indag Office Province / Regency / City, Unit / other related Government agencies.
    Complaints and Postal Service Directorate of Consumer Information; Hotline: 021-344183; Email: kip-dpk@kemendag.go.id
    Monitoring systems Consumer Protection Directorate General of Standardization and Consumer Protection, through: http://siswaspk.kemendag.go.id

5. COURT, when problems between consumers and businesses can not be settled out of court.

Konsumen Cerdas Paham Perlindungan Konsumen

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Created on Dec 31st 1969 18:00. Viewed 0 times.

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