How You Can Clear The Message of Brother Printer Drum Error?

by Sophia Smith Technical Assistance

Brother Printers are one of the most leading printing solutions to addresses unique challenges among the millions of users. This printer is the highest recommended device across the globe due to experiencing a features based functions. But sometimes, the Brother Printer shows the error due to the negligence by the end of the user or some other technical glitches. So, before trying to get assisted from Brother Printer customer support, here, we’ve discussed some valuable steps for fixing the same error.

Troubleshooting Steps of Brother Printer Drum Error:-

     1. Initially, you need to open the front cover and then remove both drum unit & toner cartridge assembly. You have to ensure for placing the drum and toner assembly on a piece of paper when the toner is spilled or scattered.

2.   You must clean the corona wire inside the unit of the drum to clear the Brother Printer error state.

  • You have to gently slide the green tab from side to side many times.
  • The Green tab must be returned to the home position at the far left.
  •  Must ensure that green tab snaps into the home position. The printed pages will have a vertical stripe down to the page when the green tab isn’t returned to the home position.

3.   On the right side, if you have noticed that the drum are two small pieces of metal which look like stapples and a metal rod sticking out of the side while facing both drum & cartridge, then must clean off each of these with a soft DRY lint-free cloth.

4.   After that, you need to reinstall both assembly of drum & toner into the machine and then close the front cover.

5.    Now, you have to confirm if you are using a Brother toner and drum

6.   The users are strongly recommended to use only genuine Brother drum units and toner cartridges. Brother laser printers are specially designed to work at pre-set temperatures that help to the individual toner formulations.

7.   In case of using the non-genuine Brother supplies can affect your hardware functions such as print quality and any output. The brother printer will be not applicable if any has been caused by the use of third party drum units, toner cartridges, and toner as well.

8.   If the error message is persisting, your drum unit should be replaced with a new DR-420. This drum is a consumable item which requires periodic replacement.


If you aren’t satisfied with these suggested methods, still you can fix difficulties in Brother Printers by giving a call to Brother Printer customer support. You can avail their official verified number from Contactforhelp; (the reliable online directory).

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About Sophia Smith Advanced   Technical Assistance

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Joined APSense since, July 31st, 2018, From New York, United States.

Created on Aug 30th 2018 07:11. Viewed 537 times.


Sunil Limaye Senior   MARKETER
Useful Tips. Seems Sophia has flair for customer service and knows the subject well
Sep 5th 2018 23:58   
Vijay Kumar Yadav Advanced  Digital Marketing Manager at GlowOnIT
What is the price? What is the purchase process?
Sep 6th 2018 23:23   
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