How You Can Benefit by Upgrading to an Internet Business Phone System

by Kristen White Blogger

Business websites that connect with hundreds of customers regularly should consider investing in an internet business phone system. These systems allow businesses to track call duration, hold/wait times, and improve their overall communications with customers.

Advanced features like “auto-attendant” allow businesses to share one phone number while having multiple users simultaneously. These calls are only routed to available representatives. So, receiving and making calls is easier no matter which phone system is used. If the business expands in the future, new employees can be easily added without involving IT or scheduling a service call.

Businesses that operate an online store can expand their customer reach using these systems as well. Apart from better customer relations, these are some ways businesses benefit by using an internet business phone system.

Cost-Savings

An efficient internet business phone system can significantly reduce your annual business operating costs. Landline phone systems cost around $50 per line every month, but internet business phone systems cost less than $20 per line on average. These are some reasons why.

· Hardware Savings: A traditional phone system involves installing hardware items such as PBXs (private branch exchanges) as well as hardware to connect multiple landline phones. This costs businesses a lot of money in installation and implementation as well as and hardware maintenance. When a business uses an internet-based business phone system or VOIP network, there are no such expenses. Furthermore, there is no need to install separate copper wiring systems because internet-based business phone systems can transmit voice and data on the same network. Only one ethernet connection is sufficient for these systems to work. However, with traditional phone services, there are numerous electrical wiring costs involved.

· Inexpensive Service: When businesses use internet-based business phone systems, calls are much less expensive. The traditional circuit-switch telephone industry was hugely affected by the decrease in data transmission costs. So, companies should consider investing in internet-based business phone systems to take advantage of faster internet speeds and decreasing data costs.

· No Maintenance: There are no taxes or substantial maintenance fees with internet-based business phone systems. These fees are included in your monthly or annual subscription cost.

· Enables Remote Work: Staying connected to an internet-based business phone system while working remotely is cheaper and more efficient than when using traditional phone lines. These systems allow offshore employees to videoconference with other employees and act as “auto-attendants” for the entire business, which helps increase employee productivity.

· Global Calling: If a business has a high-quality data connection, employees can make and receive calls anywhere in the world. Businesses can also create mobile workforces and make their businesses more flexible by accepting frequent international calls.

· Better Voice Quality: The days of poor call quality on internet-based business phone systems are long gone. A business with a stable internet connection that has good bandwidth will experience minimal latency, lags or other voice quality issues.

Whether it is opening stores in foreign locations or preparing for shopping seasons, internet-based business phone systems allow businesses to expand their customer service capabilities without having to spend a fortune on expensive hardware.