How to Troubleshoot the QuickBooks Error Code 6189, 77?

by Devil Devis Certified Public Accountant

Have you bumped into some of the other errors in QuickBooks? Don’t worry QuickBooks error code 6189, 77 is pretty much common. This error prevents accessing the company file. Coming across such an error can be due to a handful of factors, which we will be discussing later in this segment. One of the common factors triggering QuickBooks error code 6189, 77 can be if there is a damaged company file.

QuickBooks Error 6189 816 Image

You might stumble upon such an error when trying to access the company file on QuickBooks. Go through this segment to find out the ideal solution to resolve the QuickBooks error code 6189, 77 successfully. 

Basic symptoms of QuickBooks error code 6189, 77

It will be a little for you to spot the error, exploring the signs and symptoms listed below would surely help. 

  • One of the basic signs can be each time you open the same program, you might witness your system crashing.

  • In case the system hangs for a couple of minutes. 

  • Or if the warning message appears on the screen with error description.

  • Also, in the event of an active window on the system crashes immediately on the arrival of the issue.

  • Another sign can be if the system slows down. 

What instigates QuickBooks error code 6189, 77?

As we mentioned earlier, there can be some factors triggering QuickBooks error code 6189, 77. Let us explore the most common ones below:

  • You might face such an error if the windows system file or QuickBooks-related files are infected due to any malware or virus attack.

  • Another trigger can be if there is any discrepancy between the QuickBooks company file and the transaction log file. 

  • One more factor causing such an error can be if there is accidental deletion of an essential QuickBooks-related file. 

  • You might come across a similar issue if there is a damaged, missing, or corrupt QuickBooks company file. 

Methods to fix QuickBooks error code 6189, 77

Fixing QuickBooks error code 6189, 77 becomes a little easy with the steps scribbled below. Let us explore each of the measures that can be taken one by one:

Method 1: Installing QuickBooks database server manager

Network Issues Tab in Tool Hub Image

  • You can simply install the QuickBooks database server manager where all the company files are saved.

  • Herein, the verification code isn’t required.

  • After the installation process is complete, you are suggested to reboot the server, and you are done with the process.

Method 2: Resolve .tlg and .qbw file issue


  • Under this process, you need to open the system and browse the transaction log file. The name of the file will be similar to that of the company file, except .tlg extension.

  • You need to right-click on the transaction log file and go for rename option. 

  • You now have to insert OLD after the company file, which would look similar to companynameold.tlg 

  • Moving ahead, QuickBooks will regenerate .tlg files on its own.

  • Reboot the system and check if the issue is fixed. 

Method 3: Close QuickBooks from all workstations 

  • You need to ensure that no company file is being accessed from anywhere. 

  • Furthermore, reboot the workstations. 

  • Heading forward, navigate the company file to the local drive of the system and head back to the original location. 

  • Try to access the file in QuickBooks. 

  • Ascertain that the issue is resolved.

Method 4: Running full malware scan in the system 

Scanning the system for malware or virus attack Image

  • You need to locate and run a malware scan on the system 

  • It will detect and correct all the issues on its own 

Method 5: Run the QuickBooks file doctor tool 

QuickBooks File Doctor tool Screenshot

If none of the above-stated steps worked well, then you need to perform the steps below:

  • You need to spot the QuickBooks file doctor tool from any web browser.

  • Hit the install tab to install it on the system. 

  • After the installation process completes, run the tool. 

  • Pay heed to the on-screen instructions. 

  • Reboot the system and you are good to go. 

Tackling through the QuickBooks error code 6189, 77 becomes a little easy with the set of steps we have mentioned above. 

In the event of facing the same issue again and again even after performing the set of steps discussed above, then do not think much about connecting with our QuickBooks error support tech geeks using our helpline i.e., 1-800-615-2347. Our tech professionals will surely come up with the most appropriate solution for you.

Sponsor Ads

About Devil Devis Advanced   Certified Public Accountant

50 connections, 4 recommendations, 232 honor points.
Joined APSense since, March 23rd, 2022, From Austin, United States.

Created on May 27th 2022 05:58. Viewed 110 times.


No comment, be the first to comment.
Please sign in before you comment.