How to Troubleshoot Norton Error ‘8504, 104’ on Windows 10?

by Maria William Software Developer

Norton Antivirus prevents your computer and mobile devices against Internet threats along with advanced malware detection and removal methods. The antivirus versions starting from are completely compatible with several versions of Windows Operating system. People often face difficulties while installing or performing other Norton Task on Windows 10. So here you will find the solutions for one of the most occurring Norton error code 8502, 104’ in different conditions. Apart from the error that occurs due to some programmatic frailer, sometimes users also report Norton Errors that stop them from using the antivirus software on Windows 10. 

When the Norton Error ‘8502, 104’ appears on Windows 10, you can fix it in two ways- Connect to Norton Customer Support or by following troubleshooting actions.Before reaching out for Norton error fixing steps, check for other cases that may commence security problems.

It is also possible that your operating system is causing some problem that is leading the antivirus error. Regardless of your computer version, you can use online tools to fix PC error, so make sure that your PC is not causing any error. When Windows 10 is upgraded and there is no fault in your Operating System, but you are unable to find Norton software, in that case, follow the steps below: 

Step 1: Open a web browser and search or Norton’s fix tool and download it

Step 2: Once the download is complete, select the downloaded file and choose to Run as Administrator by clicking right on the file

Step 3: A confirmation window will appear with the message of the update of your Norton Antivirus being installed

Step 4: Click Next and follow the instructions that are being displayed on your screen

If you don’t find the confirmation or update window, visit and enter your login details and enter. If you don’t have an account then create one. After logging in, go to setup and click on Download Norton (make sure to read and agree all the terms and conditions only then you will be able to proceed further). Run the antivirus, if it works perfectly, you can scan your Windows 10, but it is displayed Norton Error “8504, 104” then follow the steps below: 

How to troubleshoot Norton Error “8504, 104”?

You will come across this error if any other security program is functioning on your system, or installation errors are originated while upgrading the antivirus software. 

Step 1: Find and run Norton Remove and Reinstall tool. Use the tool to Remove Norton

(In case you don’t have the tool installed on your computer/ device then download Norton Remove and Reinstall tool from official Website)

Step 2: Besides Norton, check for any other non-Symantec security software

 How to uninstall programs form Windows 10?

  1. Go to Start Menu
  2. Click on Settings
  3. Find and click System on the Setting menu
  4. From the left panel, select and open Apps & Features
  5. Select and click on Uninstall button to remove all the non-Symantec tools from your system

Step 3: Now Update the Video graphics driver

  1. Press the Windows key + R key all together to open the Run dialogue box or you can simply search for the Run dialogue box by clicking on the Start button 
  2. Type devmgmt.msc in Run tab and press Enter

Step 4: Go to the Device Manager Window and open the Display adapters

Step 5: Hover over the HD graphics Cards and Click right then select Properties

Step 6: Check whether the graphics card driver is out-of-date. And if it is outdated then update, download and install the most current version of graphics card driver

Step 7: Wait for the installation to complete and once the process is done, restart your computer and check if the problem has been fixed.

If you are still facing any problem with Norton Antivirus on your system independent of your operating system, connect with Norton Customer Support for immediate help.

Maria Williams  is a renowned technical writer. She has been keeping a stern concern over the updates and errors of various anti-virus and security software. Through her blogs and articles, she strives to deliver the information in order to make awareness about the updates and error fixing methods.

Source :

Sponsor Ads

About Maria William Advanced   Software Developer

164 connections, 3 recommendations, 463 honor points.
Joined APSense since, October 6th, 2017, From California City, CA, United States.

Created on Jan 24th 2018 02:35. Viewed 422 times.


No comment, be the first to comment.
Please sign in before you comment.