How to Increase the Loyalty of the Customers At The 3-star Hotels in Vishakhapatnam

by Manish Kumar Marketing Head

The most important thing for any hotel in the hospitality industry is the expectation of the customers towards it. Every hotel expects its guest to be loyal. After all, it is the loyalty of the guests that make any hotel a profitable business. Thus, 3-star hotels in Vishakhapatnam leave no stone unturned in making sure that all their guests remain loyal towards them.

There are many hotels near Vishakhapatnam Railway Station which keep on making one effort or the other in order to attract more guests towards them and to increase their loyalty at the same time. If you are running a hotel business, here are some important factors for you to consider to increase the number of guests at your hotel and to ensure their loyalty before you. 

  • First impressions are very important

The first impression is the last impression and this is a true fact in terms of the hotel business. The 3-star hotels in Vishakhapatnam always make sure to put the right first impression on their guests so that the guests could remember them for a longer time period.

It is imperative that you must take care of the first impression to attract the loyalty of your guests. The check-in process of the hotel must be easy and quick and it should not let the customers wait for a long time. You must also pay equal attention to the expectations of hotel housekeeping in this regard.

  • A personal touch that works

In order to increase the loyalty of the guests towards them, many hotels near Vishakhapatnam Railway Station doesn’t mind adding a personal touch to all the services that they extend to their guests.

The personal touch that you add to your hotel could be of any type. Asking the guests for any special preferences, knowing if they are having a good time at the hotel, making sure that they are comfortable in their guest room or hotel premises are some of the factors that certainly add a personal touch to the hotel, thereby increasing the loyalty of the guests. 

  • Offer the best incentives

According to the experts, if you want to attract a great number of guests to your 3-star hotels in Vishakhapatnam, it is imperative that you offer attractive incentives to all your guests alike. Incentives play a very important role when it comes to meeting the expectations of the guests in the hospitality industry.

It is important for you to build upon some great incentives in order to make all your new guests turn into loyal visitors at your hotel. For this purpose, you must also learn to think beyond complimentary welcome drinks or meal. Try something out of the box which impresses all your guests at once.

  • Offer loyalty programs

One of the best methods using which you can increase the loyalty of your customers at your hotel near Vishakhapatnam Railway Station is to offer loyalty programs to your guests. Loyalty programs have become the latest trend in the hospitality industry. The hotel loyalty programs and cards play the role of offering some additional perks and advantages to the guests. These advantages include an easy hotel room upgrade, quick check-in and check-out process, free meals, extra amenities, and many others. Many hotels keep on releasing these loyalty points and programs to attract the footfall at large.

  • Prioritize the experience of the guests

The experience of the guests at the 3-star hotels in Vishakhapatnam begins even before the process of checking-in at the hotel. It is suggested that you put together an organizational culture that prioritizes the experience of the guests above everything else. It is imperative that you connect with your guests online once you are done booking their rooms for them. Mention about the local events, famous hangouts, and all the other details that might interest your guests at large. These opportunities are going to build the trust of the guests towards you, thereby increasing their loyalty.

  • Make the use of the technology to your advantage

One of the easiest things that you can do at your hotel near Vishakhapatnam Railway Station to increase the loyalty of your guests is to make the use of technology to your benefit. Technology at the hotel can be used in many ways for the comfort of the guests. Right from the process of offering smooth booking process online to taking care of the business requirements of the business-class guests, you can make the best move with the help of technology to gain the trust of the guests towards your hotel.

Apart from this, you must never forget to seek immediate feedback from all your guests. This will help you to find the loopholes and to work on them. This is how you create a good base of loyal guests at the 3-star hotels in Vishakhapatnam. 

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About Manish Kumar Advanced   Marketing Head

22 connections, 0 recommendations, 252 honor points.
Joined APSense since, May 13th, 2018, From Mumbai, Maharashtra, India.

Created on Jan 16th 2020 05:24. Viewed 154 times.


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