How to Fix QuickBooks Error Code 12002?

QuickBooks Error Code 12002 is a common error that occurs while updating QuickBooks or while attempting to download payroll updates. It is usually caused by network connectivity issues or firewall settings that prevent QuickBooks from accessing the internet. 

Causes of QuickBooks Error 12002

This error can occur due to various reasons, including:

1. Internet connectivity issues: QuickBooks requires a stable internet connection to download updates or perform other online tasks. If there are any issues with your internet connection, such as interruptions or slow speeds, it can result in QuickBooks Error 12002.

2. Firewall or antivirus settings: Firewall or antivirus settings on your computer may be blocking QuickBooks from accessing the internet, leading to the error. This can happen if QuickBooks is not added as an exception in your firewall or antivirus software, or if the settings are too restrictive.

3. Internet Explorer settings: QuickBooks uses Internet Explorer for some of its internet-related tasks, and incorrect settings in Internet Explorer can cause Error 12002. For example, security or privacy settings that are too high or misconfigured can prevent QuickBooks from connecting to the internet.

Methods To Fix QuickBooks Error 12002

This error can be resolved using several methods, depending on the root cause of the error. Here are some common methods to fix QuickBooks Error 12002:

1. Check your internet connection: Ensure that your internet connection is stable and working properly. If you are using a wired connection, check the Ethernet cable for any damages. If you are using a wireless connection, make sure you have a strong signal. Restart your modem/router to refresh the connection.

2. Configure firewall and antivirus settings: Check your firewall and antivirus settings to ensure that they are not blocking QuickBooks from accessing the internet. Add QuickBooks as an exception in your firewall or antivirus software to allow it to connect to the internet.

3. Verify Internet Explorer settings: QuickBooks uses Internet Explorer for some of its internet-related tasks. Open Internet Explorer, go to Tools > Internet Options and check the security and privacy settings. Make sure they are not too high or misconfigured, which can prevent QuickBooks from connecting to the internet.

4. Reset QuickBooks update settings: Go to Help > Update QuickBooks, click on the Options tab, and then select the Reset Update checkbox. Click on Save and then click on Close. Try updating QuickBooks again to see if the error is resolved.

5. Check SSL Settings: Ensure that your computer has the latest SSL certificates installed. You can download and install the latest version of the Microsoft Root Certificate from the Microsoft website. Also, make sure that the SSL settings in Internet Explorer are properly configured.

6. Perform a Clean Install of QuickBooks: If the above methods do not resolve the error, you may need to perform a clean install of QuickBooks. This involves uninstalling QuickBooks, renaming installation folders, and then reinstalling QuickBooks. This can help resolve any issues with the installation files.

7. Contact QuickBooks support: If you are still encountering the error after trying the above methods, it's recommended to contact QuickBooks error support for further assistance. They can provide advanced troubleshooting steps or help resolve the issue remotely.

Final Words

It's important to always back up your QuickBooks data before making any changes to your software or system settings. If you are not confident in troubleshooting the error on your own, it's recommended to seek assistance from a qualified QuickBooks professional or IT expert.