Articles

How does Managed IT Work help your business

by Ronald Wolf Business Consultant

An IT service is the value provided by a supplier to a customer to meet their needs. A service is not only physical IT assets (technologies), but also the activities of personnel to maintain assets, the orderliness and stability of the results of these activities (processes). IT service management is carried out by IT managers. Such professionals are required both by companies providing IT services and by the IT department of any organisation using an IT infrastructure. 


Information Technology Infrastructure Library


Since the 1980s, IT management reference models have been systematised in a special Information Technology Infrastructure Library (ITIL), founded at the initiative of the British government. On this basis, an international standard for the management and maintenance of IT services, ISO 20000 was created. Before the advent of ITIL, IT departments were viewed as separate, independent divisions, not functionally related to other departments of the company. IT specialists were busy exclusively with internal problems and had little contact with other departments and management. IT services were managed either by employees who did not understand anything in management, or employees who were poorly versed in IT.


When developing a library of best practices, the ITSM service approach was announced - it was emphasised that IT Services Management is designed primarily to benefit employees of all departments, customers and the business in general, but the priority was given to the service centre (Help Desk, Service Desk). As a result, in some cases, the entire IT department was equated with a help desk. However, in reality, the work of IT managers is not limited to creating a service centre. 


Main Goals Of The It Service Management


Management of the IT service of a company implies attention to numerous processes:


Service catalogue - the manager is clearly aware of what his subordinates can offer to clients and employees;

Service requests - specialists are required to be in touch with users at all times;

Incidents - the IT team responds in a timely manner to emergency situations;

Problems - the task of the manager is to improve the system, eliminate the identified deficiencies;

Configurations - during management, the integrity of the system is preserved;

Changes - that is, the regular introduction of new technologies;

Releases - systematic submission of change packages;

Service level - focus on the interests and comfort of users;

Service assets capacity - compliance of equipment and software with all existing needs;

Accessibility - ensuring unhindered access of users to IT technologies;

Continuity - all IT processes in an organisation must run continuously and without disruptions;

Finance - IT budget should be calculated competently and efficiently.


Multi-Tasking And Informal Approach


All the above processes are interconnected. When solving one problem, you usually have to pay attention to several processes at once. Moreover, an error in only one direction can nullify all efforts. You cannot improve security without thinking about the capacity of the infrastructure, or improve the quality of IT services without responding to user requests.


Managed IT services of a company means that you have a multi-level complex system. In each case, unique methods are used in its own way. ITIL should not be taken as dogma. An IT manager is sure to familiarise himself with international standards in his area, but he should be flexible and creative about them. First of all, the manager should be interested in the needs of a particular company. Based on the interests of the organisation, the manager decides which points should be introduced first, which rules should be modified.


ITIL is not an abstract armchair discourse, but a collection of the experience of many managers. As experience continues to accumulate, the IT manager is required to keep up with new ideas and experiment on his own. At the same time, it is necessary to take care of what has already been achieved, and carefully make changes to successfully working processes. Before making important decisions, it is advisable to consult with a wide range of specialists, as well as with the company's management.


Team work


Even if the manager is well versed in technology and understands the needs of the company, he cannot work alone. The meaning of management decisions must be clear to the entire IT team, each specialist must be aware of the goals of his work. Recruiting a quality ITSM team is one of the main tasks of an IT manager.


Conclusion


Now you know a simple secret to improve the productivity of your IT project. Investing in the right IT services! They not only reduce costs, but also streamline workflow processes, which makes your business more productive. Don't forget that the IT is the impulse life force behind your business. Trade-offs are needed when it comes to a set of the most competent managed IT services to protect it from external threats and tune its performance for optimal capacity.




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About Ronald Wolf Freshman   Business Consultant

13 connections, 0 recommendations, 38 honor points.
Joined APSense since, January 10th, 2018, From Perth, Australia.

Created on Jul 5th 2021 08:10. Viewed 192 times.

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