How Chat bots are Developed Using Machine Learning Concept

by Nayra Singh Education consultant

The world is moving too fast towards the technology, one of the innovation is the development of virtual assistants. These are created to help individuals in managing their tasks easily. Cortana, Siri, and Alexa are some of the examples that have changed the lives of many individuals and businesses. These virtual assistants come with the limited functionality like you can set alarms and play songs using these virtual assistants because they lack in conversational skills. Virtual assistants guide the users in achieving a particular task as to make a call or to give directions for a destination. The machine learning concept is used to create such innovations.

Machine learning is the field of computer science that is based on artificial intelligence which makes the decision on analyzing the data entered by a user. The best example of machine learning is ‘chatbots'.

Using the artificial intelligence technology, chatbots are designed that reduces human efforts. Chatbots are based on the natural language processing (NLP) that aims at providing logical solutions. The Chatbot development companies are working to build interactive chatbots that can work exactly like that of a human. Chatbots can be used for a general conversation between users or for a business purpose. Chatbots gives accuracy to the work in which these are used as compared to a human who accidentally performs tasks repetitively.

With the help of machine learning, chatbots are designed as neural conversational agents. This allows chatbots to create a conversation with the users using natural language designed in them. A seq2seq recurrent neural network is used to design a conversational chatbot. The chatbots respond to an input using a sequence and give output in a sequence too. Chatbots are beneficial for the companies as they effectively deal with the customers increasing ROI. When a customer enters a query, it is read by the chatbot and according to the programming done in it, chatbot gives answers to the users. Companies that provide chat bot development services are mainly developing chatbots for the customer care services. As per the demands of clients, custom chatbots are built so that businesses can make the required modifications after the chatbot installation.