Get A Customer Service Assistant & Receptionist For Your Virtual Office

by PRC Agency PR

It takes years to get a customer, but seconds to lose them. Have you ever heard of that saying? Most likely, the person who wrote that experienced bad customer service - the waiting for hours to get connected, the annoying Beethoven music while you’re on hold, the “let me get back to you Sir/Ma’am” that takes forever, the representative who always doesn’t know the answer, the list goes on and on.

Your company can’t risk losing customers just because of a bad customer service experience. In fact, studies show that a single call can make or break your customer’s perception of your company.

Thankfully, there is a solution.

Intercon Messaging offers a full suite of telephone answering services for virtual offices. You are matched with an experienced dedicated virtual receptionist who provides continuous telephone support.

The company provides 24/7 call overflow, emergency dispatch, appointment scheduling, and after-hours support solutions. The virtual answering service has been designed to prevent you from missing important customer calls, regardless of your location.

Find more about it at https://www.interconmessaging.com/dedicated-telephone-answering-for-virtual-offices

Intercon Messaging's goal is to deliver the same level of services as a traditional office-based team of receptionists but in a more cost-effective way. Before any actual engagement, the company works with you to create custom scripts that can be used for a variety of situations. You can rest assured that no two calls are responded to the same way and that their virtual receptionists provide knowledgeable and proactive responses to all your customers.

In addition to business phone call answering, Intercon Messaging's live virtual receptionists also arrange meetings in real time and work with your calendar software to manage appointments. Any changes in schedule are also promptly relayed to you for review, which eliminates the risk of overbooking, double-scheduling, or any other challenges that may arise.

The virtual receptionists also take messages, handle online ordering requests, arrange deliveries, track shipments, and perform a range of other tasks based on your request.

Alongside Intercon Messaging's call-answering outsourcing solution, you will also get an automated message summary report delivered weekly, voice-logged call records, call patching, and real-time rotation or shift scheduler.

Intercon Messaging also provides GPS monitoring and tracking, truck dispatching, emergency response, employee attendance lines, and oil and gas monitoring services. The team works with all operating systems and devices and is proficient in both iOs and Android.

Based in Drayton Valley, Alberta, the company has been serving clients across Canada and the United States for more than two decades. They are continuously adapting to incorporate the newest technologies into their service to provide enhanced solution options to their clients.

A spokesperson for the company said, "Together we work to create a custom-designed call answering service and telemessaging solution that’s right for you while continually focusing on exceptional customer service - even when you're not in the office."

Get happy clients with Intercon Messaging!

Go to https://interconmessaging.com so you can learn more.