Four tips for managing remote workers

by Robet John online earner Whether you’re having trouble attracting talented employees to your town or you simply want to give existing employees the option to work from home, the chance to telecommute can be a valuable way to attract and retain great staff. According to a Reuters News survey, one-sixth of employees all over the world now telecommute at least occasionally and two-thirds of respondents believe that telecommuters are more productive than office-bound staff.

However, as a business owner or manager it can be tough to give up the sense of control that the office environment provides. Here are some strategies for ensuring that your remote employees are making the most of their work time.

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Focus on milestones, rather than hours worked. It can be difficult to determine how many hours someone is working when they’re not in front of you—so don’t dwell on those numbers. Instead, set clear work expectations and deadlines for each milestone, using a project management system to keep employees accountable for completing their tasks on time.

Set “office hours.” Whether an employee is at home or in the next cubicle, it’s important to set time for regular discussions and to have a block of hours when you know that employee will be available for last-minute requests. Schedule regular phone or video calls over Skype and ask your employee to block out a set of hours each day when he will be at his desk and available to respond immediately.

Invest in the right technology. When dealing with workers on the other side of town, or the other side of the world, it’s important to invest in a remote office setup that will help your employee do his best work. Consider purchasing a laptop computer and a smartphone for your employee, so that he will be able to respond to your messages no matter where he is. Software is important, too: VOIP tools like Skype can help you connect for phone calls, video chats and instant messaging sessions; software like GoToMeeting can help you demonstrate products and web pages by sharing screens with one another; and project management software like Basecamp can help you and your remote workers keep track of ongoing work.

Offer incentives for doing more than what’s required. When you work on a milestone-based system, employees may not go above and beyond what’s asked of them the way they might if you were actively watching them. Create incentives for your staff to complete more tasks than what’s required, whether that means a bonus payment, a day off, a gift card, or another type of reward. Give all of your employees the chance to see what projects others are working on and how many tasks they’ve completed to foster a spirit of competition among them.

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