Follow These Housekeeping Operations Practices for Extra Efficiency

Cleanliness is the primary factor which attracts visitors to a particular hotel. Effective housekeeping has a direct impact on overall guest experience and satisfaction levels. Efficient hotel housekeeping software can assist you in maintaining the reputation of your hotel.

Follow these practices for added efficiency in Housekeeping Operations:

Carry out random quality control inspections: To maintain high standards you must perform random quality control inspections. If the staff adheres to high standards & productivity, offer them monthly bonuses as a form of reward & recognition. This, in turn, boosts productivity & trust and leads to greater employee retention.

Checklists & resources are essential: Housekeepers must necessarily follow sufficient direction and tools to cater to the requirement of the hotel and its guests. Checklists must be given for the successful execution of tasks in every room. Ensure that the supply closet is well-stocked and also place orders beforehand so that quality standards are maintained.

Use a good app: Hotel management software can significantly streamline the hotel`s housekeeping operations. It also ensures that the staff understands the exact requirements of the job. Housekeepers can update the room statuses as soon as they complete their task every day. Supervisors will be informed via automation as soon as rooms are prepared for inspection.

Why training is important: Training serves to educate the staff on basic values and the way in which the hotel operates every day. Conduct an orientation day to inform them about the kind of behaviour you expect from your staff and how they should interact with guests. The staff should receive a comprehensive manual explaining the job requirements and FAQs.

Appreciation is important too: Perks must be offered to appreciate the efforts of the staff. This includes attractive retirement plans and flexible schedules among others. Empowerment is essential for a satisfied workforce. If they do not receive the incentive to perform well, hotels will be devoid of the services of a good workforce.

Performance-based pay: Quality inspections must be recorded and shared with the employees. Problem areas can be discerned with tallying and subsequently analysing the scores. Identify underperforming employees with Documented QC scores. These scores can also be used to recompense superior performing employees to maintain a quality score threshold.

Always keep adequate stock: Maintain guest satisfaction with adequate levels of stock. Conversely, overstocked supplies can exhaust the hotel budget and are cumbersome to store as well. Focus on a system that dynamically keeps a record of guest consumption and also alerts staff as soon as replenishment is necessary.

Good and efficient housekeeping determines the success of a hotel. Great housekeeping practices translate to increased customer satisfaction. Implement these housekeeping practices at the earliest and watch your hotel being inundated with guests.

Sponsor Ads

• Ad Space Available - Rent it Now!

Report this Page

Created on Mar 19th 2019 02:00. Viewed 413 times.

Share on APSense

Comments