Essential Questions to Ask Every Home Care Agencyby Trent Johnson Home Care
Before you begin to interview the nurses and care staff at the agency, check the agency’s background. Look into their home health care licensing. Most health facilities, including hospitals and nursing homes, are monitored and licensed by the state. However, in some states, these home care agencies only require a business license. Regardless of what the licensing requirements are in your state, ensure that you are savvy and that the home care agencies you are looking into are correctly licensed.
When you have a list of two to three home care agencies that you are considering for your loved ones, they should be meticulously interviewed before you do anything involving the hiring process. There are a few crucial questions that you should ask before making your final decision. Ask, first, how they screen applicants in their own hiring process. The process should be extensive, and the staff should be formally trained before they deal with a single client.
Among the top questions to ask home care agencies, ask which experience their caregivers have. Often, caregivers gain experience by working at formal nursing homes, assisted living facilities, home care agencies, or private placements. Ask about whether each home care agency looks for, or even requires, this type of experience. As well, inquire about their management. The client-caregiver relationship should always be appropriate, with all medical protocols followed to the letter. How are these protocols monitored with every client?
Ask about the insurance that the company holds. This will include workers’ compensation in the case that a caregiver is injured on duty, and protect the client as well with liability insurance. They should also be bonded and may have third-party theft insurance. In the case that you choose to hire a home care agency you interview, ask about what may happen if a caregiver is sick or misses a shift. You want to make sure that your loved one is always taken care of regardless of what the situation may be.
When it comes to questioning the management and caregivers at a home care agency that you plan to hire for your loved one, you genuinely cannot ask too many questions. And, better yet, they should be more than happy to answer all of these questions. If, at any point, they become irritated with you or cannot come with what you view to be crucial answers, this is a red flag and may immediately indicate they are not the agency for you. Never settle for a “just good enough” home care agency when your loved one’s health is on the line.
Created on Dec 16th 2019 01:54. Viewed 90 times.