Articles

E-Learning in the Banking and Finance Sector

by Rubi Ahsan Associate S.E.O Consultant

The integration of learning management systems in the corporate environment has improved and the COVID-19 pandemic has accelerated it. According to recent statistics, the size of the global enterprise LMS market is expected to grow at a compound annual growth rate of 23% in 2024, with revenue of $12.48 billion.

The banking and financial sector is no exception and in our article, we show you how an LMS can be beneficial for banks and financial institutions.

How to benefit from an e-learning for bank employees?

In this section, we introduce five banking and financial use cases with examples of features you can implement in your learning management system.


Product Training

With the regular introduction of new products, banks and financial organisations should have substantial human resources who are familiar enough to present and advise customers. An e-learning platform helps your employees train new financial products and services while making it easier for your organization to conduct regular assessments. The skills acquired will help your frontline agents consult customers with a personalized approach to ensure the product or service meets their needs.

Play quizzes on your banking product.

If you need to test your staff for a new product or service, adding gamified

Cation features are a great way to engage students. In the example below, students are asked to answer several questions to collect badges after completing each level. Winning badges will motivate students to complete the test.

Training to work in compliance with applicable laws and regulations

The banking and financial sector is the sector where regulatory compliance is more important than in other sectors. For this reason, the staff should be well trained in various types of compliance, including loan compliance, deposit compliance, transaction compliance, customer information security awareness (CISA), etc. To make the training process more effective and attractive, organizations should organize the training within e-learning platforms. LMS's technical capabilities in the banking and financial sector allow trainers to integrate various formats such as animation, simulation, gamification, micro-learning, webinars, etc.

Cyber ​​Security Test

To test your employees' willingness to work in compliance with cybersecurity and data privacy regulations, you can create a multi-answer test. By integrating the templates into your LMS, your training staff can quickly create and update tests.



Sales training

Many banking positions require good sales skills. Your employees need to be able to interact with customers to improve the customer experience and help your bank drive more sales. Banking and finance training is essential as it ensures high standards of employee interpersonal communication with customers. By adding such training to your bank's LMS, you can improve the overall performance of your sales force.

Webinar with sales professionals.

By offering your employees webinars with internal or external experts, you provide interactive learning for your sales team. By leveraging integration with video link technologies, your employees can't just watch while actively participating in the webinar.


Onboarding

As in any business, banks and financial institutions introduce new employees and their working environment and professional duties. This process involves giving them the basic information they need to be productive. When it comes to banks and financial institutions, onboarding information includes operational procedures, policies, compliance regulations, information on professional ethics, etc. Knowing all these aspects will help speed up the onboarding of new hires. Finance e-learning helps you systematize your knowledge base and organize the most engagingly training and evaluation.

Integrated political certificate and library

The best scenario for onboarding beginners is to give them all the information they need in one place. You may also implement the attestation form if it is suitable for your workflow.


Technology training

This type of e-learning finance course can be helpful in training employees on how to introduce new software and introducing business technologies to new employees during onboarding. E-learning is especially effective when it is necessary to achieve a certain level of competence with the software used in the organization.

Library of guidelines and demonstration videos

The best way to train employees on how to use the software is to provide them with detailed guidelines or videos with technology specialists demonstrating its functionality. The ability to create a library and upload all the material will meet your needs.



Benefits of LMS for banks and financial institutions

Reduce the cost of training bank staff. Hiring trainers, maintaining classrooms, and printing training materials can be costly to an organization. The cost factor is especially important when the organization is shrinking: more employees, more trainers, classrooms, and materials are needed. With LMS, employees can train themselves wherever they are and this flexibility minimizes training costs.

 Provide better privacy and control over training activities. Most financial and banking training materials cannot be shared outside the organization. With e-learning, financial and banking organizations can manage and secure the training process. Using cloud-based systems means access to training via VPN or firewall, which makes the environment more secure.

Adapt to dynamic changes in the industry. The cloud-based approach helps bank and finance staff quickly adapt to dynamic changes. If they rely solely on printed material, they may not be able to stay competitive. It is much easier to update online resources than books and others.

Gain insight into the effectiveness of training. Online learning software can send rating results directly to bank executives, providing them with valuable data for strategic decision-making. For example, LMS analysis and reports can identify areas where more emphasis on education is needed.

Green LMS has experience in the e-learning industry, helping its clients design and develop software to create financial services training programs. We offer a wide range of e-learning development services ranging from the development of custom e-learning software to the integration of the solutions we build with the client's third-party systems. If you'd like to learn more about Green LMS experience creating LMS for the banking industry, read the related case study. Contact us if you are interested in any of the ideas mentioned in the article. read more details for Education LMS learning managementsystem LMS for EducationCorporate LMSOnline Course CreationServices LMS for TrainersLMS for Partner TrainingDigital Content Development


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About Rubi Ahsan Magnate I     Associate S.E.O Consultant

2,741 connections, 86 recommendations, 9,510 honor points.
Joined APSense since, February 11th, 2013, From New Delhi, India.

Created on Oct 2nd 2022 05:06. Viewed 219 times.

Comments

Abhay Rajput Junior  IMARC Group
IMARC is a leading market research company that provides market and business research intelligence across the globe.
Oct 6th 2022 04:29   
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