Customer Support Done Rightby Emma L. Business consultant
It’s safe to say that customer support is today more important than it ever was. In fact, delivering a top-notch customer support can do wonders for your business and help you stand out from the crowd. Moreover, while other ways of improving your business operations, such as increasing your sales or reducing your expenses, can be difficult to execute, improving your customer support is quite easy. That said, we’ve come up with 5 tips that are guaranteed to tackle customer support the right way. Make sure you check them all out.
Go after the right people
Every smart entrepreneur knows that a good customer support comes only from the right people. Therefore, if you want to deliver top-notch customer support, you have to be very careful when building your team. Usually, this means you’ll have to go after people who are patient and pleasant when talking to your customers. Still, even once you find people like this, you’ll have to invest in training them to become even better at customer support. Of course, this is going to result in you offering better support and raising your brand awareness.
Make good first impressions
In business, first impressions are what can make or break a deal. A recent study has shown that about 20% of customers tend to stop trusting a business after one bad experience. That said, you should aim at offering good customer support right at your gate. This will give your customers opportunity to develop an appreciation for the culture at your company and choose to buy from you again. And since there’s no time to waste when it comes to the first impressions, you should make sure your customer support team know what they’re doing as soon as you open for business.
What many rookie entrepreneurs do is only communicate with their customers when they reach out to them with a comment or complaint. Still, if you want your customers to remember your company by quality customer support service, you simply have to be proactive. This means you should anticipate the needs of your customers before they occur, and reach out to them before they contact you. If you do it too late, your customer relationship will already be jeopardized and chances are you’ll notice a decrease in your sales.
Interact through different channels
We live in the age of technology where companies can use various channels to communicate with their customers. And the more different channels you use, the better. For example, just take a look at companies such as Castrol that provide their customers with a chance to contact their support team both by phone and by email. Of course, if you’re going to use more than one channel to communicate with your customers, you’ll have to make sure that all of them can be reached without any difficulties all the time.
Treat customers as individuals
Not so long ago, companies used to divide their customers into segments and use broad demographic assumptions to provide them with support. However, since marketing and other aspects of business became more sophisticated, entrepreneurs have realized that what customers see themselves as distinct individuals which means they should be treated that way. Therefore, what you should do is try to build genuine relationships with your customers even once they make an initial purchase. Stay in touch with them and your support team will be able to help them as soon as a problem arises.
Follow all of these tips and offering top-notch customer support will be a real piece of cake. This will have a positive effect on your brand awareness and it should help you when it comes to growing your business and beating your competition.
Created on Sep 19th 2017 06:24. Viewed 1,970 times.