Call Centers Jobs in India - Associated Benefits and Disadvantages
by Randy Cabe BloggerDo you find the call center industry
interesting enough to work in? If yes, then this particular blog is completely
dedicated to you. For those who don’t know about much about call center, it is
a dedicated space where all the queries of customers are addressed and
resolved. The general responsibilities of call center working professionals
include giving answer to the queries of customers, noting down orders, paying
utmost attention to the customer’s complaints, and more.
Qualifications
needed for working in call center?
BPO or Business process outsourcing industry
in India has been growing at a fast pace since the last decade. When it comes
to qualification for getting the call center solution in India job,
the candidate needs to have a basic level of education and higher education is
not a matter of concern at all. Though, the employees need to be good on
technical side for smoothly completing the assigned tasks on a day-to-day
basis.
How
to get a job in the leading BPOs?
It is not necessary to have a prior work
experience in the past
for working with call center solutions
provider in India as on-job training is
given to employees once they join the company. However, if the employee has worked before for
any other company, it is an added advantage for him/her. Interaction with
clients and customer support are the key task for the BPO professionals. Wipro,
Tata Consultancy Services, HCL, Infosys, and Genpact are a few of the topnotch
BPOs in India.
What
are the demanded skills?
Good
communication skills come on top of the list, along with basic knowledge of
computer, and excellent listening skills. Also, the employee needs to be
patient enough to deal with customer’s problems.
Career
growth aspects
One can grow speedily with ease by
performing well in a call center job. From a junior executive to senior
executive and then the manager post, the work position keeps going up every now
and then according to the performance of the employee.
Disadvantages
Not only are the benefits there with working in call centers, there are a few disadvantages
included as well. One of the main disadvantages is odd shift hours. Employees
have to work in the night time also as majority of the firms offer
support abroad. Once you start working in a night shift, it becomes almost
impossible to give time to your loved ones and health-related issues such as
eyesight weakness, sleep disorders, etc. become a matter of concern also.
Conclusion
The
bottom line is that there are both benefits and disadvantages of working in a call
center environment. One of the key benefits is the salary while the major
disadvantage becomes the odd work-life schedule.
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Created on Dec 6th 2019 23:42. Viewed 766 times.