BENEFITS OF CALL PARKING

by Voip Experts Voip experts

Call parking not only provides an organization with flexibility in a workforce but also provides other benefits, such as:

* With call parking anyone in the business can pick up a call from any phone in the system. This is helpful for large businesses with multiple floors or large square footage, such as grocery stores or big box retailers.
* Any type of phone connected to the VoIP service can pick up the call by simply dialing a code.
* The call is returned to the extension that parked the call if no one picks up the call.
* The held call does not tie up a line for the operator.

HOW TO USE CALL PARKING?

The call parking process is simple and straightforward. An inbound caller will dial your number and an agent– will try to direct the call to the most helpful option.

Based on the caller’s needs, the agent or IVR system will press the “Call Park” button. We are the leading online VoIP Phone System providers in UK. That button is either on their desk phone or through a call application. The call is then transferred to an unused extension that often has a pre-recorded message or music.

A team member can then answer that call on another device. It could be a shared device in a large area, their own desk phone or a mobile phone. This allows the agent to pick up the call wherever is convenient for them. The agent simply dials an extension number to be patched through to the waiting call.

Want to know any more about call parking or VOIP services?