Artificial Intelligence: How AI-Powered Automated Customer Service is the Future

by Diksha Sharma Blogger and writer

Innovative developments in the field of technology and automation continue to shape our lives. Whether we have to watch a film, check-in to the airport, or even wish someone a happy birthday-- our lives have become digitally absorbed and we can save our time with such advancements in technology. And especially with the introduction of artificial intelligence in customer service communications, even the most complex of customer queries can be resolved with automated customer service.

A study suggests that nearly 85% of all CX and interactions are managed without the assistance of a human executive. Clients of a company, and especially urban clients, are increasingly depending on customer support automation that works as a virtual assistant to help them navigate through the business processes. AI has managed to exceptionally benefit both customers and businesses.


Reasons Why Automated Customer Service is the Future

For its ability to transform a business's operations, more and more companies are today investing in artificial intelligence to create an efficient and effective business environment. Firms are increasingly dependent on AI today because it can cut costs, time, and provide more precise interactive services than human interactions. Here are a few reasons why artificial intelligence is the future of business organizations:


  • Quick response time:

Automated customer service can respond 24/7 to client queries in only seconds, faster than the speed of service that human agents can provide. Just at the click of a button, a virtual assistant will provide real-time assistance to customers with their queries-- round the clock! It is also predicted that in the future, a customer service bot will be able to predict customer complexity and understand what they expect while interacting with the brand. As a result, they will be able to provide answers to questions before they are even asked.


  • Hassle-free managing:

Human agents can prove to be a costly affair for businesses because they require continuous training and engagement with new technologies, and maintaining a record of all task forces can incur additional costs as well. Thankfully, automation can relieve businesses because they do not require human support and training repeatedly. 


  • Data Collection:

Apart from their responsive interaction, chatbots also help in collecting data. AI houses numerous pieces of information which are implausible for human agents to collect. Chatbots help businesses optimize their database by sieving relevant information and storing them in engineered repositories.


  • Convenience to Modern Professionals:

Advancements like artificial intelligence, that aid manual work time, are a popular choice among urban customers. They find chatbot customer services more personalized and precise and appreciate AI for its ability to simplify their navigational tasks. So if you are looking to add your favorite tunic to the cart, the website’s chatbot will also suggest accessories to go with it. Well, who isn’t appreciative of such assistance?

Seek the Help of AI in Boosting your Business Today

Chatbots are the future of all B2C communication. And while it runs the controversy of replacing human interaction with robotics entirely, the real purpose of automated customer care is to act as a supportive instrument that reduces human effort and increases their efficiency. To know more about chatbots, and to understand how beneficial they can be for your business, book a consultation with us at today. Head to our website to request a demo.

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About Diksha Sharma Advanced   Blogger and writer

48 connections, 0 recommendations, 161 honor points.
Joined APSense since, November 30th, 2018, From Gurgaon, India.

Created on Nov 8th 2021 23:32. Viewed 206 times.


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