Answering Services – Providing Inclusive Assistance to Medical Professionals

It is well known that medical answering services for doctor are indispensable.

After all, answering services, by being partners to the medical profession, are the backbones to their business.

For an answering service working dedicatedly for the medical profession, certain situations cannot be compromised, such as:

•  Keeping up with the latest technologies in the market

•  Providing full-time trained call agents that focus on real time services to clients
•  Creating a virtually no-downtime environment, even in cases of hurricanes, power outages, snow storms, or any other natural disasters.

The objective finally of a physician answering service must be to connect patients and providers to the best possible solutions that will improve patient and doctor satisfaction.

Let us now discuss a few of the important services a physician answering firm must provide.

Appointment scheduling

The value of appointment reminders can never be overstated.

No-shows and appointment cancellations negatively impact a doctor’s business as well as his/her reputation.

A competent answering service must provide automated reminders that will yield noteworthy value in improving physician efficiency.

Automated reminders:

• Eliminate doctors’ burden while at the same time enhance patient satisfaction
• Contact patients prior to an appointment, thereby reducing no-shows and cancellations
• Provide an additional feature of connecting back to a live voice, opening out patient access to care
• Communicate tailored messages and instructions that can enhance patient’s visit to the doctor

Improved daytime call management

Increased call volumes during daytime must not translate to additional burden for the doctors.

Addressing patients’ inbound calling needs must be handled competently at all times.

As one busy physician rightly pointed out, “I do not want an answering service that causes my business increased hold times, packed voicemail boxes, and busy signals”.

Medical answering services for doctor must provide assurance that each patient call is being attended to.

• It is imperative that the answering firm is experienced enough in all aspects of communication and terminology so that they compassionately and effectively respond to each patient’s call/s.
• The call scripts must match the doctor’s specialty practice and protocols. This is the only way to deliver consistency in service levels.
• The answering services must be able to avoid the need for voicemail and patient callbacks.

Confidential messaging

Confidential messaging is an area that requires unique expertise.  Proficiency is required when communicating test results, performing prescription refills, and providing other sensitive information to patients.

In other words, patients must be able to receive HIPAA compliant messages 24 x 7 for easy access to take notes on instructions.

To summarize, medical answering services for doctor should be able to provide bespoke solutions to healthcare providers to overcome communication gaps. 

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The Doctors Answer is a leading medical answering services firm having a team of highly trained representatives providing services to clients 24/7 and 365 days a year.

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