Addressing Customer Service Debacle

by Rezaul Karim SEO expert

As the world keeps progressing, the way business is conducted all over the world is seeing a paradigm shift. The advent of the internet has meant that companies can now conduct cross border business dealings instantly without the need for lengthy procedures. Customer service has also seen rapid change as the industry tries to adapt to the growing needs of the consumer. Big businesses used to utilize telephone lines in order to connect with their consumers and solve their problems. Nowadays, as more and more people start using the internet, the need to contact businesses over the phone has decreased since the early 21^st century. Yet, it has to be mentioned that many consumers still feel more comfortable to directly call up the business instead of using the internet to get online customer support.

Contacts of businesses are spread throughout the internet, and not all in one convenient place. If you are someone who is looking to book some plane tickets for your next vacation, you can’t simply expect to go through the website of a hotel and find the information that you were looking for. You have to go to a specific website of an airline and then you can get access to the customer support helpline number. The entire process is very tedious and time-consuming, and people can sometimes spend hours before locating the customer support toll-free number of their desired company. This is simply not an efficient process, and a quick fix to this problem is to visit an online phone directory that conveniently lists the phone numbers of different businesses across a wide range of categories.

All businesses have a phone number, but they like to bury it deep in their website in order to make it harder for customers to find that number. Business websites are filled with promotional material which they would like to convey to their customers, and in order to do so, they make their customers spend a long time in their website in order to show them as much promotional material as possible. Thus, directories such as the Customer Care Contacts mitigate this problem by getting rid of all the useless information and only listing the valuable piece of information that customer’s desire: the customer support helpline number. This website is unique because it allows the user to search and locate the customer support number of their desired business entity.

The website also has various blogs that give the reader some useful information regarding customer service and customer complaints. This phone directory acts more like a Google search engine result as it can display multiple results based on a single search query. The website also regularly updates its broken links and urges its visitors to notify them about a broken or an incorrect link. It has thousands of contact numbers of both big and small businesses in the US, so if you are an American resident, you will find the content of this website to be very useful. You can visit this phone number directory by clicking on the link here.