7 Ways to Make your Customer Support, More Personal

by Smith Wakeupsales Wakeupsales

The bar for customer support has seen a rapid improvement in recent years. Customers no longer want to be just one name in a long list, they want to be involved in one-on-one interactions… they want personalized treatment at every point of time.

Hence, adding a personal touch to the way you interact with your customers goes a long way towards maintaining a high customer retention rate. Let’s discuss how you can add a personal touch to your customer interactions:

Respond ASAP, Don’t Wait for a Solution

The moment you receive a support request from your customer, make sure you respond to it acknowledging the request. If you don’t have a solution to it right away, mention that you’re working on it.

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