6 irrefutable reasons why a doctor should use medical answering services

by Kristen White Blogger A physician spends almost 7 to 8 hours a day helping and treating patients but there doesn’t end when they close their door for the day. After business hours your patients turn to the phone for their medical emergencies. You take some calls and the rest go your voicemail.

It is difficult to weed out which call is important and which is not. For every call you take, there is another potentially important call on hold. You want to offer your help to your patients, but sometimes it too much for you to handle.

Thankfully, you no longer have to choose between the number of patients you help. By hiring a physician answering services company, you can manage all your calls and offer your services to those who are in need.

What are medical answering services?
Medical answering services offer support to the doctor and their staff by taking all the calls made by their patients. These service providers have a team of highly trained professionals. They receive and review each call before forwarding to the doctor.

A medical answering company offers the following services:
1.Take all calls.
2.Review calls
3.Forward calls to the doctor that are important.
4.Schedule appointment.
5.Take messages.

When you hire services of a top medical call centers, you enjoy the following benefits:
1. Save Money
Time is money and every minute your staff spends on answering a phone could have used to do more important tasks. Yes, you can hire additional staff, but that is going to cost you more. By hiring medical answering services, your staff can focus on more important tasks.
2. Protect Physician Privacy and Personal Time
Everyone needs time to relax after a hard day of work, even the doctors. Unfortunately, no one can control the timing of a medical emergency. With med answering services, your patients can speak with trained professionals at any time of the day or night. These operators evaluate each call and transfer only those calls that are urgent. These services protect the doctor’s personal time that they can use to relax and connect with their family.
3. Decrease Hold Time
Patients usually have to spend a lot of time waiting on hold. With medical answering services, your patients have to wait no more than a few seconds before they are connected to a trained professional. This allows you to address your patient’s needs in a reasonable amount of time, which increases overall satisfaction.
4. Meet HIPAA Requirements
As per government and HIPAA requirements, private information including your patient's medical records should be safeguarded. If your answering service violates any of HIPAA requirements, you will be held responsible for the breach of privacy. To avoid such problems, hire a service provider that follows all the rules and guidelines.
5. Keep Irrefutable Records
When dealing with sensitive information like medical records, it is important to keep your practice safe. All calls made through answering service are recorded and time-stamped, which provides accurate and irrefutable records.
6. Increase Profitability
With medical answering services, your staff has more time to do more important and necessary tasks, which smooth the operations of your clinic. Plus, your patients don’t have to wait on hold that helps in increasing the patient’s satisfaction level.
As you provide high-quality of service, the chances of getting more patients in the future increase. This results in an increase in profitability.

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Created on Apr 27th 2020 02:44. Viewed 755 times.

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