2021 PL-600 Microsoft Power Platform Solution Architect

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Real PL-600 Microsoft Power Platform Solution Architect Share

You are a Power Platform consultant for an internet support company. The company lacks a budget to buy third-party ISVs or add-ons.
The company requires a new system that achieves the following:
- All support issues must come in by email, need to be logged, and assigned to the support group.
- Accounts must synchronize with the parent company Oracle database.
- Reports must be sent to the executives on a weekly basis.
- No custom code will be used in the system.
You need to recommend the components that should be configured. Which two components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Power Virtual Agents
B. Microsoft Dataverse
C. server-side synchronization
D. Microsoft Customer Voice
Answer: BD

You are designing a self-service portal for a company.
The portal must meet the following requirements:
- Customers must be able to submit and review cases.
- Customers must be able to chat with service representatives in near real time.
- Allow service representatives to select cases from queues and use knowledge articles to resolve customer concerns.
You need to recommend solutions for the company that do not require custom development.Which three apps or services should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Dynamics 365 Field Service
B. Dynamics 365 Customer Service
C. Omnichannel for Customer Service
D. Customer Insights
E. Customer self-service portal
Answer: BCE

A company has a custom web-based solution that is hosted on Azure. You design a Power Platform solution to provide the company additional capabilities. You need to integrate the Power Platform solution with the web-based solution.
What should you recommend?
A. Connection reference
B. Custom connector
C. Desktop flow
D. Data gateway
Answer: B

You need to recommend a reporting solution for the organization. Which two options should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. AI Builder
B. SQL Server Reporting Services (SSRS)
C. Dynamics 365
D. Power BI
Answer: BC

A client uses Dynamics 365 Sales, Power BI datasets, and Power BI dataflows. The Dynamics 365 Sales implementation has security roles that restrict data export. You need to ensure that data has the same restrictions in Power BI as it does in Dynamics 365 Sales. You need to design the security to avoid sensitive data from being seen. Which two actions should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A. Use Microsoft Dataverse restrictions before setting up the Power BI reports.
B. Limit the role in Dynamics 365 Sales to only data allowed so it cannot be exported to Microsoft Excel.
C. Limit the role and ensure that exporting to Microsoft Excel is not allowed in both Dynamics 365 Sales and Power BI.
D. Share Power BI dashboards only with users who are supported to see this data.
Answer: AB

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