Articles

Six things you can do to ensure constant good service. Hint: tipping isn't one of them!

by Lance Sumner CEO, Buyall Enterprises Inc.

by Dr. Jeffrey Lant

How often do you complain about poor service? About businesses that seem to specialize in gratuitous irritants and mind-boggling ineptitude in the care and feeding of worthy customers... like you! Such commentary in our rude days is voluminous, constant, and largely pointless. After all, what is to be done with what is so obviously a general, universal melt-down and daily deterioration in manners?


Plenty!

That's why this important article is so important. Constant complaining won't do much. However, there are things you can do every time you visit any business that'll ensure constant good service. Let's dig in:


1) Smile.

Have you looked at the members of the human comedy as we (for I include myself) go about the business of living. Review the faces you see. How many exhibit such off-putting expressions that would make Ebenezer Scrooge seem like Rebecca of Sunnybrook Farm? Answer: a number that seems to grow by the hour. Indeed, the "get lost; leave me alone; don't you dare speak to me" expressions are so characteristic of our time that the Rolling Stones hit "I can't get no satisfaction" should become our national anthem. That's why we need to put "smile" at the top of the list.


Smiling costs nothing and opens a world of possibilities and easier-going relationships. Thus, your goal is to proffer a smile whenever possible... and, by smiling, motivate the people around you to return the favor.


2) Always greet people, whenever possible by name.

People like to be called by their names. This being the case you have to wonder why more people haven't figured out that greeting a person by their name not only is courteous; it's a vital way to ensure good service. So, how do you get the name?


In many businesses personnel either wear name tags... or else they often have a name plaque (like banks). Make a point of looking for the name... and then using it. "Good morning, Betty. You look cheerful today!" In such a simple beginning is a future replete with good natured help and assistance from Betty; which is just what you want.


3) Offer a cheerful remark.

If you want cheer from otherwise morose and self-centered personnel, make it a point to break the ice with a positive comment, like the one above delivered to "Betty": "You look cheerful today!"


Count on the fact that you will be one of the few people in contact with this person today who will be cheerful, upbeat, with a hail-fellow-well-met attitude. Remember, the run of homo sapiens will be scowling instead. Thus your remark is guaranteed to stand out... and get the response you want, namely regular good service from someone positioned to assist you, if she would!


4) Look the person you are addressing in the eye.

The general population moves listlessly through life eyes cast resolutely down, making a point to avoid eye or any other contact. This makes it difficult to secure the best service possible; in fact, it is a prescription for the exact opposite. That's why you must look your potentially helpful but current unhelpful person in the eyes. Eye contact is crucial in establishing long-term good relations and the superior service you desire.


5) Has someone been helpful to you? Tell the manager or responsible individual before you leave.


Every day most employees manage to do a reasonable job. If you want good service from these people, tell their supervisor that they were most helpful to you.


Now here's the key point. Maybe these employees have been particularly helpful... or perhaps they are just a tad above horrible. If you want to make a good impression and open a bridgehead to better service in future, you will find something to commend to the person in charge; you will tell the employees you intend to put in a good word for them...and you'll put in that good word before you leave the business.


Doing it now -- and letting the employee know you've done so -- marks you as an action oriented individual... and a person to be remembered and treated with the kind of respect only a few holy persons and an occasional monarch get. A live commendation puts you in this select society... and gets you the superior service you desire.


6) Write a congratulatory note or send an email.

In a society as service-challenged as ours, there ought to be a law ordering congratulatory comments like those above. Sadly, there is not...which is why so much good service never gets more than a thank-you at best. But not from you...


Your job, if you are determined to secure better service from the establishment and its employees, entails getting the good employee's name, the manager's name and mailing or email address. Then writing a brisk, focused message lavishing compliments and praise. In such messages there cannot be too many compliments or excessive flattery. Use both... for they are important in getting you the better service you desire. Make sure such messages are sent the very day of the good service. Delay diminishes their value, which would never do.


So, who gets superior service... and why?

The bottom line: if you want a lifetime of superior service... become a superior customer. Don't expect the people you deal with in business to give you what you will not give them: good manners, an ease of manner, not a jolting "I exist. Serve me" attitude.


Thus, the key point of this article is not merely to provide helpful hints that guarantee superior service, but to make it abundantly clear that those who get superior service are those who deserve it. And by "deserve" I do not mean that they are big shots who arrive in a chauffeur-driven limousine. Indeed, no.


People deserve better treatment because they give better treatment. And that's the way it should be!


About The Author

Harvard-educated Dr. Jeffrey Lant is CEO of Worldprofit, Inc., where small and home-based businesses learn how to profit online. Attend Dr. Lant's live webcast TODAY and receive 50,000 free guaranteed visitors to the website of your choice! Dr. Lant is the author of 18 best-selling business books. Republished with author's permission by Lance Sumnerhttp://Profit2Riches.com. Check out Total Traffic Annihilation -> http://llsumner.totaltra.hop.clickbank.net


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About Lance Sumner Committed     CEO, Buyall Enterprises Inc.

421 connections, 4 recommendations, 1,138 honor points.
Joined APSense since, May 24th, 2010, From Springfield, United States.

Created on Dec 31st 1969 18:00. Viewed 0 times.

Comments

R. Weatherly Magnate II   Business Professional
Hey thanks for the info, because there are certain people you just don't want to piss off. And people handling your food is one of them.
Dec 15th 2010 12:31   
Aurelio Martuscelli Senior   PRO Blogger & TE Owner
I liked when you talked about the humor. I also believe that humor can do wonders in the lives of those smiles.
Dec 15th 2010 13:58   
Mohd latif Ali ashiak Innovator   consultan
I now realized how easy to use a shorter url for promoting links here.
Dec 15th 2010 18:39   
Tam Zamila Professional   Gov staff
thanks for the six thing,it is useful for me..
Dec 15th 2010 22:11   
Dannette S. Advanced   Independent Business Marketer
I like this sound like good advice for all the constant complainers
Dec 15th 2010 22:16   
Albrecht Beckers Innovator   
not only to ensure to a good service, when u think and change a little you can also use it to ensure a good staff.
Dec 16th 2010 03:05   
Ben South Senior   Traffic Exchange Owner
true that attitude means almost everything...no 2nd chance for a good first impression
Dec 16th 2010 03:18   
ssudec Advanced  
great site and thanks for information...
Dec 16th 2010 06:09   
Eric Otoo Innovator   
Happy Holiday to you all
we wish you all a prospect new year
peace,Love
Dec 16th 2010 07:19   
Ivy Jane A. Professional   Shopify Virtual Assistant
i really like your article. i can definitely learn a lot from it. keep it up. p.s. im not just saying this.
Dec 16th 2010 08:50   
Sushil Sharma Magnate I   am a networker from india
I liked when you talked about the humor. I also believe that humor can do wonders in the lives of those smiles.
Dec 16th 2010 09:05   
Mariana Norman Committed   
Great sharing thank you very much .....
Dec 16th 2010 09:30   
murali kodali Committed  Internet Surfer
Six things you can do to ensure constant good service. Hint: tipping isn't one of them!
Dec 16th 2010 09:48   
DEJAN T. Advanced   Internet Surfer in All Areas
well done for this job... thx for info........................................
Dec 16th 2010 12:01   
Ghulam murtaza Freshman  
Have you looked at the members of the human comedy as we (for I include myself) go about the business of living. Review the faces you see. How many exhibit such off-putting expressions that would make Ebenezer Scrooge seem like Rebecca of Sunnybrook Farm? Answer: a number that seems to grow by the hour. Indeed, the "get lost; leave me alone; don't you dare speak to me" expressions are so characteristic of our time that the Rolling Stones hit "I can't get no satisfaction" should become our national anthem. That's why we need to put "smile" at the top of the list.
Dec 16th 2010 12:45   
Antonio Arrington Junior   
very informative information
Dec 16th 2010 15:59   
Angel Junior  
Very useful info. Smile can be considered as a weapon that can conquer almist anything while dealing with people. I agree wid u. Thumbs up!
Dec 16th 2010 22:55   
Slamet Paminto Senior   Internet Marketer
I want like this and i need more time for learn. . . thanks a lot
Dec 17th 2010 06:07   
Ole Schneider-Konrad Advanced   
Great points - and easy to practice - just sometimes we need to be reminded of them - Thanks!
Dec 17th 2010 06:16   
Nathaniel Pasion Senior   
People like to be called by their names. This being the case you have to wonder why more people haven't figured out that greeting a person by their name not only is courteous; it's a vital way to ensure good service. So, how do you get the name?
Dec 17th 2010 06:24   
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