New Generation Taxi Booking Apps: How it Changed the Taxi Industry?by Ritesh Patil co-founder & Blogger
A huge change has been noticed in how the transport industry works, especially after the introduction of smartphones.
It took only a few years for Uber to develop a taxi app that gained global traction and became popular with consumers. Many other entrepreneurs joined in the race, and the market is really competitive with their existence. Let us discover how the introduction of taxi booking software changed the whole industry.
No More Waiting
Modern consumers are not ready to wait. They have instant access to a vast source of knowledge and can demand to be served without any delay. The ability of taxi apps to get a confirmed ride has eliminated waiting time for both drivers and passengers.
A taxi can be booked right from your home without chances of any refusal. Drivers nearby the passenger’s location accept the ride and follow the map on screen to pick them up. No one needs to search around for one another.
- Get updates about your location and the car’s with GPS
- Get an estimated arrival time for the car to your location, dependent on various factors like traffic
- Plan your travel accordingly, and even book taxis for later with some taxi booking apps (Uber though, only offers live taxi calling feature and you cannot book taxis for later)
Power to the Customer
Taxi dispatch software puts the customer in charge. They can select from different car models and choose according to preference. They also have the power to cancel the ride if there is a considerable reason.
Convenient features like estimated fare, arrival time can also be determined from the app. Customers are also sent receipts and ride details after every completed fare. Assistance or complaints can be registered through the app itself without the need of calling customer care.
The modern taxi sharing apps have made the system more secure and reliable. Drivers have to pass screening tests, and their criminal background is checked before they are allowed to drive. Passengers and drivers can also rate each other at the end of the ride based on the experience. It helps in identifying errant drivers and poor ratings lead to disqualification from service.
Rude customers can be identified too, and they are barred from riding in case of consistently low ratings from drivers. All ride details are stored in the system and can be referred in case of any dispute.
The industry has provided security to drivers who do not need to drive around with cash received as fare. The cashless ways of payment means there are no chances of robbery or problem of carrying exact changes.
Impermanence is the truth of existence, according to Buddhist philosophy. The same goes for taxi industry, which is still going through constant changes. Taxi booking software is always reassessing the market and customers and refining their service and apps.
It ranges from offering a new choice of vehicle to introducing new methods of payment. The industry is being refined every time a new competitor enters the market with its own taxi dispatch software. Uber already operates in over 400 cities and many new countries are adding their own list of private taxi sharing businesses each month. It will be long before the industry settles down to any particular set of trend.
Ease and Convenience
The present taxi industry depends on ease and convenience of calling a cab. Taxi companies, which have shifted to ride sharing apps, increased their revenue many times. Customers are not ready to wait and companies which realized this has come out to be successful. It is strange that Uber, which is valued at $ 50 billion does not even own a car of its own. It just thrives from establishing a connection between drivers and passengers looking to book a ride.
Created on Dec 31st 1969 19:00. Viewed 0 times.