9 Must have Features in your Taxi Booking App

by Ritesh Patil co-founder & Blogger

The rapid growth of mobile technology has made things more easy and accessible with just a click. Taxi business is also making use of this mobile technology to ease the booking and taxi management process.

If you are planning to develop a taxi booking app then first research and have a look at some of the most successful taxi apps that are performing better, go through their business and revenue model, find out what features they are offering that has helped them to survive and compete in the market.

Along with the features, navigation is also very important. You need to decide the flow of your app, from how the user will login, booking process and till the payment. It should be very smooth and easy to understand by your customers.

Let’s have a look at some of the core features to integrate into your taxi booking software

User Guide

A well-defined User Guide with details of booking process is important and help users to book the cab easily. It is helpful for the first-time users to perform the various task and show them use of each and every function in an app. Keep your guide simple and at the same time UX-rich.

Option to sign up with social media

Include social media sign up feature in your app and allow drivers and customers to login into your taxi booking app with their existing social media account. This eliminates the need to create the new account and remembers new login details.

Show Fare, distance, and duration

As soon as the customer reaches his/her destination, an app should show the total amount charged, distance covered and time taken to reach the destination. This information creates transparency and flexibility. It also helps drivers, as they don’t need to calculate. Only during the peak hours or heavy traffic, the charges may vary.

Payment System Integration

Nowadays most of the people use plastic money or payment solution provided for apps that accept payment. Your Taxi booking app should integrate payment system that makes it easy for customers to pay, without carrying any cash. You need to select a good tool, in order to accept and manage mobile payments.

Map Facility

Maps are very important and helps in knowing the directions. For example, if the driver or passenger is new to the place and once the pickup and dropping locations are finalized, then with the help of these maps it becomes easy to locate the destination or place and the map also shows ways to reach there without wasting any time. You can include Google map as the part of your app.

Tracking Facility

This feature is helpful for all the three i.e. drivers, passengers and admin of the app or taxi business. Tracking facility help drivers to know the location of passengers, Passengers can track the cab after booking and get an idea on how long it will take to reach them, and admin or person managing cabs can track the driver's location and give them the chance to offer the service accordingly.

Rate and Review Option

Passengers should be given an option to rate the driver and write their review on the service provided or their journey experience. This makes it easy for taxi business to know what are their strengths and weakness and which is the area in which they need to improve. It also acts as a marketing tool, as the genuine customer feedback can attract more people to use your service.

Language Option in Taxi app

‘Choose your Language’ option should also be included in an app as this can help passengers to choose the language that they are comfortable with. For example, you can give an option of five to six languages mostly used in the city or country where you are offering the service.

Notification Facility

Notify your passengers when cab arrives or it is delayed due to any reason. This shows that you value the time of your customer and it also helps during the long waiting hours, especially in festive seasons, during holiday seasons, or if the passenger is located in any remote area.

Apart from the features mentioned above, you can also add some additional or special features that will help you to serve your passengers in a better way.